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Update by user Oct 21, 2020
Rebates were approved and the Visa card for the total of $60 was received. If you are having the same issue with being denied, make sure you followed all requirements, kept copies of everything and if needed, file a complaint with your States Attorney Consumer Fraud Division as well as the Pennsylvania States Attorney where their corporate office is located and let PepBoys know you have done this..
Update by user Aug 25, 2020
After sending them the following email: I have submitted a complaint to the Attorney General of the state of Florida for consumer fraud related to this rebate as I was assured by your customer service rep Luise on 04/20/2020 at the rebate center that the second smaller Shelter Logic canopy I purchased was the correct one for the rebate even though it had a different number as it was an older one the Jupiter Florida store had in stock. The salesman also stated it was the correct canopy and would be honored for the rebate.I received the following response today 08/25/2020:I am pleased to inform you that your $60.00 Visa prepaid card will be mailed within 4-6 weeks from Aug,24,2020 to the following address:MY ADDRESS Please refer to the card insert to know more about your prepaid card.
You can also check the status of your rebate at www.blackhawkrebates.com/pepboys using the tracking number.Thank you for contacting the Pep Boys Rebate Center.If the rebate does not arrive within the above time frame, I will move forward with the Fla. Attorney General Consumer Fraud Div.
Original review posted by user Aug 12, 2020
I purchased 2 different size Shelter Logic canopies from the Jupiter Florida store and was told by the Pep Boys rebate center that the product number on the one canopy was good for the rebate as it was different than what was on the form, but was just an older number and would be honored.
I submitted ALL required information in April before the deadline and was informed my rebate form was received and approved.
Today August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate.
This is a total scam and I will be reporting it to the Consumer Fraud Division of the State of Florida.
User's recommendation: DO NOT BUY ANYTHING FROM PEP BOYS.
Product or Service Mentioned: Pep Boys Rebate.
Monetary Loss: $60.
Preferred solution: Full refund.
Pep Boys Cons: Not honoring rebates.
Location: 2064 West Indiantown Road, Jupiter, FL 33458