This review is about the store at 520 contra costa blvd, phlesant Hill, Ca 94523. You know the old saying, "You never know how good a company is until you have a problem with their product or service" .
Well my problem with the pep boys store was replacing A BATERY that i had purchase with a store warranty. First off, one of the first things you need to know is the pep boys way of doing business. They have a lot of red tape in their return or replacement warranty policy especially for auto parts that are not of good quality such as their Bosch product line. The store mangement has all the authority to make decision against customers return.
So you know race has priority when it comes to returns or refunds. Im still dealing with this situation an will update customer of the out come.
Do not shop at Pep Boys! The entire company needs a overhall from the top down.
Monetary Loss: $100.