My husband just went to the Florence Ky location to purchase a new battery. The store advised him that the issue did not sound like a battery but possibly alternator or starter.
They insisted on running a test to make sure. This took over 2 hrs to complete only to come back as Surprise surprise The Battery. then when it came time to check out the computers went down and stuck at store for an additional hour.
Needless to say we will never shop Pep Boys again and advise EVERYONE we know to do the same. And believe me we know lots of people.