Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

Never ever buy any battery from Pepboys if you ever need them to replace one. Twice, I brought a battery back that is still under their 3 year replacement and they will "mickey mouse" test it on their charger and it will print out a list showing that it is holding a charge to 12.7 volts.

I told them it should get to at least 13 volts after charging. Sure enough took it home and tested it under a "Fluke meter" it only shows 12v and the next day it will drop to 11.5v which is in essence a dead battery. If you ever need to claim battery warranty from Pepboys, forget it. This happened to me to 2 cars with 2 different batteries.

The store I went to is 30085 Industrial Pk, Union City.

Their assumption is that all DIYers are stupid and gullible. I just don't have the patience to deal with them

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $190.

Preferred solution: Full refund.

Pep Boys Cons: Wont honor battery replacement warranty.

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