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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Never ever buy any battery from Pepboys if you ever need them to replace one. Twice, I brought a battery back that is still under their 3 year replacement and they will "mickey mouse" test it on their charger and it will print out a list showing that it is holding a charge to 12.7 volts.

I told them it should get to at least 13 volts after charging. Sure enough took it home and tested it under a "Fluke meter" it only shows 12v and the next day it will drop to 11.5v which is in essence a dead battery. If you ever need to claim battery warranty from Pepboys, forget it. This happened to me to 2 cars with 2 different batteries.

The store I went to is 30085 Industrial Pk, Union City.

Their assumption is that all DIYers are stupid and gullible. I just don't have the patience to deal with them

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $190.

Preferred solution: Full refund.

Pep Boys Cons: Wont honor battery replacement warranty.

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