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3.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
1 comment

On 03/31/2016 went to PEPBOYS store. In Nashua,NH I had repair brake work performed.

Got an offer for a rebate. On 04/01/2016 I submitted the online rebate. System informed me my rebate $amount$ will be $60.00 Now on 04/15/2016 PEPBOYS informs me via email my rebate has been processed for $amount$ of $40.00 What a rip-off say one thing then do and say something else. I have called their main office.

They were very unpleasant dealing with. After being a loyal paying customer for nearly 19 yrs. I'm not sure I will ever return.

That's how they treat their customers. After 19 yrs it not wort returning.

Product or Service Mentioned: Pep Boys Rebate.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Rebate process, Highly irritaded.

  • Pepboys Auto Repair Service
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Anonymous
#1151551

I was looking at Pep Boys web site and their open positions, it appears to me that the technicians are paid commisions. so the more parts they sell the more money the technician makes and the store of course. yeah I will stay away from them.

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