Big problems at this store... Here are the facts of my situation: 1) I ordered tires online for the following week.
2) I came in for installation as scheduled. 3) The tires were not there. 4) Filed complaint online hoping for discount for the inconvieninece. 5) I came back for installation four days later and tires are installed.
5) When checking out I wasn't informed i could get $25 back with the free sign up of the pepboys card. 6) I buy some gloves in the store and when checking out the lady informs signs me up for the discount card. 7) When i get home to put the tire purchase on my account online to receive credit I notice the kid that checked me out with the tires had changed my address on the receipt but kept my phone number.
I can only speculate why he did this at this point.
I am assuming that he changed my address so that the company wouldn't cross reference the complaint I filed for the tires not being there initially. I normally would give him the benefit of the doubt in this situation. However the information I had entered online wasn't changed consistently enough (failed to change my number) to be an accident. I am assuming they didn't change my phone number so they could still contact me when the car was finished.
I don't know if this is the way this particular store does business but I feel as though the logic is flawed enough to let people know the facts of my particular situation. To be fair I feel the tires were installed properly and the price was good.
I have not heard back from corporate regarding some closure to my situation. I will post an update if they get back to me.
Product or Service Mentioned: Pep Boys Installation.
Monetary Loss: $450.