My driver's side windshield wiper stopped working, my interior light was staying on, and I needed an oil change. Normally, I would have looked at it myself, and changed the oil, but being 7 months pregnant, I had my husband take it in. The charged us almost $200 and all that was done at the end of the visit was an oil change. They made him pay all of the cost of the wiper arm they ordered, overpriced, but insisted that they had contacted all local suppliers and none had any. I found one within 2 calls from the phone book. Also, they charged us for an hour to look for the source of the wiper problem, admitting it took less than 10 minuts. The guy who looked at the interior lights solved the problem by taking out the bulbs. They said we could come back the next day to have someone else look at the interior light, but that they guys looking at it didn't know what to look for!
I called the service manager when my husband handed me the bill he'd paid. I voived my concerns and the guy actually admitted that they basically hosed us. I told him I'd pick up the wiper arm and put it on myself and he said there would be an extra charge. I said they could keep the thing and give me my money back, but he said that the money would be the fee for having to return it to the supplier.
Fortunately, I'm much more convincing in person; or maybe he didn't appreciate me telling everyone that entered the fact that they automatically charge an hour's fee for pulling the car into the garage. I got my part and left without any other costs. Still, it cost more money to get a wiper arm and an oil change than it did for me to replace all four tires on my car two months ago, and they put the wrong oil in it!
Product or Service Mentioned: Pep Boys Oil Change.
Monetary Loss: $180.