I work in pep boys (not going to say which one) but to all of those people who think it sucks...you're right! Take it from someone from the inside, most of the mechanics are not qualified, they put more money into scooters and home refrigerators than quality parts and the management is absolutley terrible. people get away with murder there.
I will only bring my car into the shop if one specific mechanic (out of 10 or so) will do the job because I know he's certified. Not that long ago I was looking through their training module on the computer and they have a "what to do" if the mechanics don't put oil in after an oil change is done or if a wheel falls off. "F"in duh? I'm not a mechanic and I know that. If you don't know your car needs oil or working tires to work than you're too *** to drive. It turns out that these mistakes happened alot in the company and has made it to the training module. What an accomplishment!!!
Yes maybe pep boys used to be good back in the day but times change and I'm so surprised that this company is still standing. Too many complaints come in and out of that store. Why do you think stores are closing in the chain left and right?
This is a forewarning to anyone. be extremely careful if you go there.