I've used Big Ten Tires for over 20 years. They've always proved to be honest.Then, unfortunately, they were bought and taken over by Pep Boys...what a downward spiral.
My wife was on her way home from work on Wednesday when something under the hood sort of just blew up, coolant everywhere, so being near the Pepboys (our former Big Ten) that we use on S. Alafaya Trail in Orlando, she pulls into the parking lot. Now keep in mind these guys see us several times a year and have worked on our vehicles at that store since it opened about ten years ago. The guy tells her it could be a radiater hose, but of course he's not sure.
The next day he calls me and tells me the radiator itself has a large hole in it and needs replacing, as well as both upper & lower radiator hoses because they are getting "soft" he said. He also said I had a leaking Cam Sensor so it should be replaced also. Total cost: $1250.00+ I ask him how much of that price is for the radiator alone: he says $805.00 before tax. So I called another garage I know, The mechanic there gives me a radiator only estimate over the phone of $399.00 installed, out the door.
Obviously I take the car to his garage, he does his checks, calls me today and says: "The radiator is not leaking at all, it's fine. It's the thermostat." He calls me back again after changing the thermostat and says all is fine and the total for that is $169.00. He says the radiator hoses look fine to him and he cannot find a leak in either Cam Sensor. We picked up the car today, running like a dream.
The moral here is DO NOT, UNDER ANY CIRCUMSTANCES, TAKE YOUR VEHICLE TO PEPBOYS TO BE WORKED ON, EVER!!
They will, without a doubt, steal as much money from you as they possibly can. My guess is that they work on commision and that's why they do it and I would bet money that the company encourages this type of business practice.