I live in PA and drive a truck which requires a special emissions test due to the weight rating. In anticipation of my need to have it inspected, I called the local Pep Boys in Quakertown, PA (early in January) to inquire as to whether or not they had the equipment to do the test.
I was told yes they do, and that they do not make appointments. No problem, I was waiting until later in the month to come in as I was traveling for business until then. Fast forward a couple of weeks to this Saturday. I went to the Pep Boys and registered for the state emissions inspection.
After about an hour, I inquired as to the wait time, and was told that it would be about 5 hours, and they were now not sure that they could perform the test that I needed. Not sure ? How can the "trained mechanics" not be sure ? I was mad...
I then called the store in North Wales, PA and asked them if they could do it. Again, they checked and said yes. The wait was two hours, so I immediately drove down, dropped my truck off, and had a friend pick me up to grab lunch. An hour after we left, I get a call from them that I can come get my truck.
Guess what, they don't have the equipment to do the test either - they didn't think my truck required the test (AFTER I called to specifically inquire about their ability to do it). I was told that their Norristown store had the right machine. By now, I was seriously pissed ! I called Norristown, they confirmed that they have the machine, but they were booked solid and could not do it on Saturday.
They suggested I come in Sunday morning. Fine. I got a sitter for my daughters and made the hour drive to Norristown this morning. When I get up to the service counter, I explain what happened yesterday, and told the man I need the emission inspection done.
His reply was "not today"... NOT TODAY ? REALLY ? Who the *** teaches these people how to talk to customers ???
I've now lost two days to running around because Pep Boys Sucks, and I have to *** tomorrow, cross my fingers, and PRAY I can get in somewhere. I'm in an emergency situation because I believed that the *** who work in the service department of Pep Boys might actually have some idea of what they are doing.
I cannot begin to tell you how pissed off I am about the situation I am in, and how it's been created because pep Boys sucks. I will NEVER go there again once I am done with this.