Product: Pep Boys Truck Repair Clear all filters (4 of 4 reviews match)
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Pep Boys - Trust me. Don’t think about using them, you’ll regret it

1.5
Details
I don’t know how this company stays in business. I have used them a few times in the past with long waits and so so customer service. Today was totally unexcusable. 5 hours to get vehicle in for headlights and then when I ask about my vehicle. Clerk say’s we got it in 20 minutes ago, we will try and have you out by 4:30. And the clerk made me feel it I was a inconvenience to him for asking about it. Trust me, not worth the hassle or having to feel like I inconvenienced them.
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Author
Location
Waco, Texas
Service
Pep Boys Truck Repair
Reason of review
Order processing issue
Review #1346473 is a subjective opinion of poster.
0 comments
I took my truck in for a power steering leak. In 10 mins of my car being on the lift I was told the repair would be $2700. They charged me 2 times for the part. I decided to get a second opinion because their diagnosis wasn't sitting right. Needless to say I took my...
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Author
Service
Pep Boys Truck Repair
Reason of review
Problems with payment
Review #1230098 is a subjective opinion of poster.
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Pep Boys - Had truck 9 days,never fixed charged 500.00

1.0
Details
My 85 year old mother took my deceased dads truck to pepboys wasnt getting gas. They kept it 9 days never called her once. charged her 500.00 and ran worse than when we took in. Had it towed to another shop to find out they had installed parts wrong, the new shop worked on it and replaced what they couldnt in 2 hours runs great. before we had it towed to the other shop my mom was told the only way to fix was a timing chain for 1700.00 or new engine for4100.00.she paid the new shop 450.00. she should be refunded the 500.00 pep boys charged her. I have all paperwork and reciepts also a letter from the new shopowner. stateing what they did wrong we even returned the bad parts back to pepboys have that signed also by store manger.
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Author
Location
Opelika, Alabama
Service
Pep Boys Truck Repair
Reason of review
overcharged for unsatisfactory work
Loss
$504
Preferred solution
Full refund
Review #1088653 is a subjective opinion of poster.
1 comment
1.5
Details
I had took my truck into Pep boys Casa Grande. To get seal and bearing fixed, took all day but got it back $350. I was ok with it cause thought it was fixed. 1 day later I'm driving on free way and realize my rear tire wheel had tons of smoke coming out of it, I...
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h.kitchener
#1204519

Best to put a for sale sign on it, park it in your driveway and sell it---preferably to a Hillary supporter. Then, buy a new one.

Author
Location
Scottsdale, Arizona
Service
Pep Boys Truck Repair
Reason of review
Bad quality
Review #908156 is a subjective opinion of poster.