My car overheated the day after Christmas on the way to Abilene, TX from Houston, Texas. I was in the middle of no where.
(Comanche, TX) It was my water pump I was certain and I turned the car off as soon as it overheated and had it towed to Abilene. (75 miles - $260). I took it to Pep Boys. They called me back within a half hour after they had the car to tell me that the head was cracked and that it was going to be $3000 to fix it.
I did not have $3000 to fix it and I needed to go back to home the next day. So I rented a U-Haul and towed my car 400 miles home ($400 to rent U-haul and tow dolly and $120 gas). I took it to my regular mechanic and low and behold- it was the water pump. I even paid the extra money to have the head and the block checked for a crack and there was not one.
My regular mechanic also mentioned that there is not a diagnostic to check for a cracked head that can be done that quickly. (Oh – I forgot to mention that Pep Boys charged me $38 diagnostic fee) Pep Boys knew I was stranded, knew I needed to get home and they were one of very few places open the day after Christmas. I will never ever go to Pep Boys or let anyone I know go to Pep Boys.
If anyone has any info/advice on how to report them and get them to pay for some of the cost that I incurred because of them please tell me. I am desperate and broke!!!!!!!!!!