Willingboro, New Jersey
8.4K views 52 comments
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I had purchased Pep Boys Definity EX600 tires. After 17,000 miles, the outer belt of the driver side front tire came apart while traveling on I-15 in CA towards Las Vegas. Fortunately I was going under the spped limit on a Camry and I was able to control the car and avoid a major accident.

The car was declared totalled by the insurance company appraiser.

Now Pep Boys claims it's not responsible because they did not make the tires and Copper Tires (the tire manufacturer) blames Pep Boys who did not advise me of a Recall on these tires, even when I took the car to have the tires rotated...where else? to Pep Boys!!!

Review about: Definity Ex600.

Review #132784 is a subjective opinion of a user.

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Anonymous
Miami, Florida, United States #1059561
Two blowout in 4000 miles. Don't buy it
Anonymous
Las Vegas, Nevada, United States #945772
WHAT CAN BE DONE ABOUT THE DEFINITY TIRES COMING APART ON THE ROAD ?? I HAD THE SAME THING HAPPEN ON THE DRIVERS SIDE ALSO WHO DO I CONTACT ABOUT THIS ?
bill
#447502
Don't buy the cheapest tires you can find
Like It Is
to bill Houston, Texas, United States #945916
Hey Moneybags, usually when people buy the cheapest, that's what they can afford.
Brian in COS
#440979
I've had Defintity tires from Pep Boy's on my F-150 and Ranger going on 4 years now. no real problems so far. I agree with one of the other posts saying if theres an issue with your vehicle, any tire no matter how much you paid for it will malfunction.
Matt Foley
#398905
I had a similar experience with Pep Boy tires. 4 days after having all new tires put on, the left rear tire came off the rim--not a blowout--it just came off. Fortunately, it happened just 5 minutes before I got on 95 South, and I was only doing 5 mph coming out of my driveway when it occured. Another 5 minutes and I would have been dead meat in the gulley, upside down.
What get's me is when I was towed in to get it replaced, the salesman charged me "insurance" on top of the cost to replace the new tire. I said that he was lucky I didn't sue him, as I had taken pictures of the tire "separation" but somehow that went unheeded. Needless to say I won't be buying anymore tires at Pep boys!
Don
#383770
Pep boys like everyone else is in it for the money.Sell the cheapest for the most money.I have yet to see any of these garages such as pep boys, sears,midas,and so many others know what they are doing?You want quality tires and knowledge go to your local big store dealer someone who knows tires and that s all they do Not these shade tree walmart mechanic places!!
jerry
#381973
Hankook tires are made in china...cooper are made in Ohio, don't be idiots and learn our tire history before you ***-u-me the origin of pep boys tires...that's why half of all comments are posted by pepboys derelicts and dealer rejects.
Frank S.
#342385
8) All these people complaining about Pep Boys Tires. I have been around as a certified technician since the 70's. Most of the time when a tire goes bad there are underlieing issues that the consumer fails to mention or even bothers to investigate. Pep Boys are not in the business of killing people or manufactoring tires. Get you vehicle checked out and use the facts wisely before pointing the accusal finger. 8)
bob
#334132
Well as pep boys tech I hate the definity tires and recommend the Hankooks over them all the time. See Cooper built a huge plant in china and a lot of the tires coming in from China are chinese.
mnow I have yet to see a chinese built Hankook have an issue.
As for poor management I can completely agree and its honestly not the techs, its the people supporting the techs ,management. email mike_odell@pepboy.com with issues. he is CEO!

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