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Customer service
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I was supposed to have had a tire rotation in April. The tires were not rotated or checked for the right air pressure in the tires which in turn damaged my tires when I hit a pothole which damaged the side wall and the rim the right side.

The bearing on the front right side is making noise now I received no satisfaction from Pep Boys. They refused to acknowledge any liability and were rude to me and my significant other. The damage is now costing me hundreds of dollars.

The tire psi was to be 50lbs when checked it was at 25lbs this was after they said that the tires where rotated.

I will never buy or have service done at the pep boys again..

The pep boys is in Lakewood Colorado at 5134 so. Wadsworth boulevard.

G.M,s name Aaron Bockenstette #243

Product or Service Mentioned: Pep Boys Tire Rotation.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Fire them all.. I will very ever use pep boys again, and I will let all my friends and family know about this issue I had with pep boys...

I didn't like: Service.

  • Pep Boys Service
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