Product: Pep Boys Tire Rotation Clear all filters (46 of 46 reviews match)
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I did not complain when I discovered it, I just left and told to myself never to come again to Pep boys. I think I should tell my friends too to get away from Pep boys because of my bad experience. I paid the right price but the service in not good enough. What a day!...
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1.8
Product
Pep Boys Tire Rotation
#1411165
After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...
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Anonymous
Veteran

tire rotation has nothing to do with balancing. You did not ask for a rebalance just an oil change and rotation. Now you blame them for the issue which is coincendental but Sh...

3.5
Product
Pep Boys Tire Rotation
I liked
  • Speed of sevice
I didn't like
  • Secondary issue after service
#1402131
I went into a auto repair shop that I have use in the past and purchased my tires from to have my tires rotated. When I got to what I thought was Elliott Tire in Mount Vernon WA was now Pepboys. After having my tires rotated the tech came out and told me my Water Pump...
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1.0
Product
Pep Boys Tire Rotation
I didn't like
  • So disappointed with this company
  • Being treated with disrespect
#1226493
Pep Boys did a front end alignment, wheel balance, new valve stems, and installed new tires. I drove the car home after service. As I looked the car over I noticed the wheel cover was barely on. Upon further inspection I determined that the wheel was bent. I...
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1.0
Product
Pep Boys Tire Rotation
I didn't like
  • Being lied to
  • Customer service
#929420

Pep Boys Tire Rotation Review from Denver, Colorado

I was supposed to have had a tire rotation in April. The tires were not rotated or checked for the right air pressure in the tires which in turn damaged my tires when I hit a pothole which damaged the side wall and the rim the right side. The bearing on the front right side is making noise now I received no satisfaction from Pep Boys. They refused to acknowledge any liability and were rude to me and my significant other. The damage is now costing me hundreds of dollars. The tire psi was to be 50lbs when checked it was at 25lbs this was after they said that the tires where rotated. I will never buy or have service done at the pep boys again.. The pep boys is in Lakewood Colorado at 5134 so. Wadsworth boulevard. G.M,s name Aaron Bockenstette #243
1.2
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
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Product
Pep Boys Tire Rotation
I didn't like
  • Service
#910028
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Dear Sir or Madam: I went to the Pep Boys store on Highway 59 in Foley, Alabama a few weeks ago. I went to get my oil changed and my tires rotated. This was a first visit for this car, and I asked the man at the counter to make sure that all the sensors (oil life, tire...
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h.kitchener
h.kitchener

Go to a real tire place and have them check the car out then never go to Pep Boys again

1.4
Product
Pep Boys Tire Rotation
I liked
  • Convenient location
  • Comfortable waiting room
I didn't like
  • Poor service
  • Service manager conduct
  • Poor work
#895308

Pep Boys - Taken again

Had new tires put on a 2010 Ford Escape after being told that a flat could not be fixed. Service time was fine. Got home and checked tire pressure because car steered much easier than with old tires. Tires were cold and pressure measured near 50 pounds in all four. Adjusted to car manufacturer rec's at 30 pounds. No other problems other than an annoying tire pressure sensor fault light coming on occasionally. Told them that I never had a sensor problem before they replaced tires. They told me they would investigate the problem. I was afraid to let them touch it. My next experience with tire pressure issues was upon having my oil changed. Upon speaking to attendant about what oil I wanted, I was told that synthetic came with a free tire rotation. Note, I paid for free tire rotation for life when I bought the tires from them. Having never used synthetic before, I had no idea it was so expensive. Note that PepBoys does not advertise prices on their oil change prices above their service desk. My fault for not asking. Selected synthetic and was shocked at price. Was told that the tires were rotated. Upon leaving for vacation the next day, noted excessive vibration in the steering wheel at 70 mph. Upon arriving at my destination, I took the car to a Goodyear service center. I told them about the problem. The attendant looked at the front tires and before doing anything else, pointed out that the tires were over inflated. Upon measurement cold, tire pressure was 50 pounds on all four. (Note previous mention of over inflation when tires were intsalled). I had Goodyear check balance and correct inflation and all was well afterward. By the way, they also said that the wear patterns were more worn on front than rear. (Note that this was the first tire rotation and that this is a front wheel drive car. Wear pattern on front is normally always greater on this type drive train.) Had Goodyear rotate. This after PepBoys said they rotated them. I am now suspicious of PepBoys Niles, Ohio. I will not go back to them again. They put my safety in jeopardy and I will not tolerate that. Too bad because they are conveniently located near me.
Product
Pep Boys Tire Rotation
#844940
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Bought new wheels and tires for my son’s car thru Pep Boys online and had them installed that include wheel balancing at the nearest Pep Boys Center (Store ID #0186). We arrived for 11:00 appointment (trip number 1). Instructions were left at the desk that I will...
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Product
Pep Boys Tire Rotation
#810522

Pep Boys - Tire Rotation Review from Welland, Ontario

Bought tires from Pep Boys about 1 year ago, brought back for tire rotation. Brought back for slow leak and tire noise, fixed leak told me noise was front mud flap was cracked, took both mud flaps off noise still there. Took car to dealer ship had alignment and tire balance checked both ok, brought car back to Pep Boys, noise getting louder, even a slow speeds, made appt. for 11:00 am Sturday Jan 9th, booked car in, two hours lattercr still sitting in same spot. Got my keys and left.....went to my dealership, was told tires were bad...very very noisy.Will be purchaing new tires fron anyone but Pep Boys.......SOLD ME BASD TIRES, SERVICE STINKS WILL NEVER DEAL WITH THEM AGAIN AND W I L L LET MY FRIENDS AND FAMILY KNOW......S E R V I C E S T I N K S
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Pep Boys Tire Rotation
#767321
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Pep Boys Tire Rotation Review

I bought tires and they were to rotate and balance them. This never happened. Now I have to purchase new tires.
1.8
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Customer service
Price Affordability
Product or Service Quality
Value for money
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Pep Boys Tire Rotation
#746180
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