Manufacturer: Pep Boys Category: Tire Rotation Clear all filters (11 of 11 reviews match)
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Pep Boys did a front end alignment, wheel balance, new valve stems, and installed new tires. I drove the car home after service. As I looked the car over I noticed the wheel cover was barely on. Upon further inspection I determined that the wheel was bent. I...
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1.0
I didn't like
  • Being lied to
  • Poor customer service
  • Customer service
#929420
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The bearing on the front right side is making noise now I received no satisfaction from Pep Boys. They refused to acknowledge any liability and were rude to me and my significant other. The damage is now costing me hundreds of dollars. The tire psi was to be 50lbs...
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1.2
I liked
  • Not a thing
I didn't like
  • Service
#910028
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Dear Sir or Madam: I went to the Pep Boys store on Highway 59 in Foley, Alabama a few weeks ago. I went to get my oil changed and my tires rotated. This was a first visit for this car, and I asked the man at the counter to make sure that all the sensors (oil life, tire...
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h.kitchener

h.kitchener Go to a real tire place and have them check the car out then never go to Pep Boys again

1.4
I liked
  • Comfortable waiting room
  • Convenient location
I didn't like
  • Poor work lied
  • Lied about service
  • Poor customer service
#895308
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Pep Boys Tire Rotation Review

#746180
1.8
I bought tires and they were to rotate and balance them. This never happened. Now I have to purchase new tires.
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Pep Boys Tire Rotation Review

#641348
1.0
I bought tires for my truck and was told that I would have free balance and rotation for the life of the tires. I went there and they said that corporate office sent a memo saying that they are going to start charging for this service. I don't think this is fair and I will never go back there for any service or tires. What a rip off.
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Had new tires put on a 2010 Ford Escape after being told that a flat could not be fixed. Service time was fine. Got home and checked tire pressure because car steered much easier than with old tires. Tires were cold and pressure measured near 50 pounds in all four. ...
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Bought new wheels and tires for my son’s car thru Pep Boys online and had them installed that include wheel balancing at the nearest Pep Boys Center (Store ID #0186). We arrived for 11:00 appointment (trip number 1). Instructions were left at the desk that I will...
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Bought tires from Pep Boys about 1 year ago, brought back for tire rotation. Brought back for slow leak and tire noise, fixed leak told me noise was front mud flap was cracked, took both mud flaps off noise still there. Took car to dealer ship had alignment and tire...
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I had a front end alignment done on my car after I had replaced both ball joints, They were suppose to do the alignment , tire rotation and fill all the zerc fittings. Instead they kept the car for three ,days" for a job that only should have only taken an hour or two...
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1.0
I didn't like
  • Highly irritaded
#701916
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I purchased four new tires from Pep Boys in late 2014. I returned to the same location for oil changes and tire rotation at least four times. Three out of the four times I've had to either return or remind the mechanic on tire rotation and they document that they do...
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I didn't know of Pep Boy's abysmal reputation. They quoted me a price for 2 new mid-range Michelin tires on a Tues, said they'd special order them & asked me to come in for Sat. am installation. I said "Sat. am? I have no "tire emergency" whatsoever, so, I'd much...
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I didn't like
  • Illegal actions
  • Staff complicit in illegal act
  • 5 hours to install 2 new tires
#639960
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