Sagamore Beach, Massachusetts
Not resolved
21 comments

I made a recent purchase at Pep Boys, and on the register tape was a site listed where you could take a customer satisfaction survey and get 10% off your next purchase.

After completing the online survey I never received my coupon for the next visit. No one answered my emails, and when I called customer service on the phone I got more runarounds than a NASCAR race track. Everyone I spoke to said it wasn't their department, please hold and I'll transfer your to xxx, ultimately I would up with the original person, who finally said to check my spam filter. D'oh.

Here's a newsflash, Bozo - I cut up my Pep Boys cards today, and I'll push, pull, or tow my vehicle to your nearest competitor before I ever set foot in one of your stores again.

This outfit must've been founded by the Three Stooges.

Product or Service Mentioned: Pep Boys Rebate.

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Anonymous
#310397

Thank's very nice service :)

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