I made a recent purchase at Pep Boys, and on the register tape was a site listed where you could take a customer satisfaction survey and get 10% off your next purchase.
After completing the online survey I never received my coupon for the next visit. No one answered my emails, and when I called customer service on the phone I got more runarounds than a NASCAR race track. Everyone I spoke to said it wasn't their department, please hold and I'll transfer your to xxx, ultimately I would up with the original person, who finally said to check my spam filter. D'oh.
Here's a newsflash, Bozo - I cut up my Pep Boys cards today, and I'll push, pull, or tow my vehicle to your nearest competitor before I ever set foot in one of your stores again.
This outfit must've been founded by the Three Stooges.
Product or Service Mentioned: Pep Boys Rebate.