Pep Boys suck

1128 of 1277 Pep Boys reviews

I had my car that was kinda studdering looked at pep boys.They said they could fix it in a day.

But guess what, I had to cancel all my plans for the holidays cause my car wasn't done. On top of it, when I got my car back there was a bent pully. I called pep boys about it, They said to come in. But when I got there.

I got a very rude manager. He said they didn't do what we paid for them to do. I drive a lexus. Everyone who drives a lexus, knows that there is a lexus emblum on the motor.

When I got the car back, the emblum was gone. He said that I would have to go and get the emblum and send him the bill. He should of went and got the part and paid for it. Not me!

Then when I brought up the subject of the bent pully, he said it wasn't his problem. That is ***. Its not his car so he didn't care. He refuses to fix it.

The manager was totally sexiest. Just because I am a girl don't mean I don't know anything about cars. What he doesn't know is that I mostlikely know more about cars then he does. I was raised around cars.

When I asked him if a ase certifed machanic was working on the car. All he had to say was that he was a retired marine. Who gives a ***. I want an actual machanic to work on my car.

Not some joe blow that knows ***. Except how to rotate tires. They have deffently lost my business.

P.S.To that manager-- Your a ***!!

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Aug 07, 2015 #1016934

Ordered 4 tires online and scheduled and appt. to install the next day. The website allowed me to purchase everything online and check out. I get there and they only have 3 tires and proceed to tell me that I need to pay additional road hazard warranty to get the deal. The website allowed me to order and schedule the tires yet the service person said I was wrong and must have misunderstood the website. I cancelled my order. Will never go back.

0 0 Reply
Tom Andrews

Sep 06, 2013 #712804 Chino, California, United States

Hey Jeff Taylor:

"Based on the pathetic use of English in your post and the underlying anger I'm fairly confident in saying you came across as an ignorant, agressive, and annoying ***.

Seriously lady, sell the car and take some night classes to help you with your comma placement, verb conjugation, spelling and context issues. You'll be much better off. People do not respect ignorance."

You missed the comma required after "anger", making your sentence grammatically incorrect. Second, it's aggressive, not agressive. Did you notice that even this little forum program will underline incorrect spelling? Or did you think it was just there for laughs?

So let's see, using your approach, no one is respecting you. Second of all, you get even less respect because you're a freaking grammar Nazi, and a general overall a-hole.

Now go crawl back to your job doing oil changes at Pep Boys, you ***.

0 1 Reply
Lexus Owner too

Sep 04, 2013 #711311 Ventura, California, United States

Your fault, should have taken to a Lexus dealer.
Bet you are too cheap and thought you could do this cheaper.
You get what you pay for.
Blame yourself and no one else.

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Jeff Taylor

Mar 09, 2013 #620451 Elmore, Alabama, United States

Based on the pathetic use of English in your post and the underlying anger I'm fairly confident in saying you came across as an ignorant, agressive, and annoying ***.

Seriously lady, sell the car and take some night classes to help you with your comma placement, verb conjugation, spelling and context issues. You'll be much better off. People do not respect ignorance.

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Your mom

Feb 25, 2013 #614112 Cincinnati, Ohio, United States

I've taken my car to Pep Boys only a few times and never had any issues with them, but I have heard from others *** that they've encountered with Pep Boys. I will not be going there anymore if they really treat their customers like that.

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Nov 04, 2011 #369401


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Oct 14, 2011 #359049

I too had an awful time at Pepboys.

Case 1: Had a slow leak on a tire took it in for them to look at they found nothing. A week later I noticed a screw sticking out about 3/4".

Case 2: Was told a window regulator could not be replaced because I had the door panel already off instead of just replacing the part and leaving it at that. Made me put it back on before working on it.

Case 3: 5 days later from getting window regulator fixed I had a passenger try to use the door handle to get out. Turns out Pepboys didn't even reassemble the door panel properly and forgot to attach the lever that connects to handle. Also, they stripped out the screws so they are just half assed screwed in.

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phil donahue

Jul 14, 2011 #312426

you ling sack of s""t you *** cow you drive a POS lexus thats falling apart ill maintained and you want to blame pep boys for all your problems if your so smart and car savy fix it yourself, i hope your leggs grow together

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your stupid

May 30, 2013 #657906 Pittsburgh, Pennsylvania, United States

well you puke apparently you work for pep boys. I am also a victim of their ignorance. They ought to be out of business. the dumb bastards do not even know how to correctly change oil.

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Jul 14, 2011 #312425


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May 19, 2011 #288256

YOU GUYS SUCK AND ARE SO *** INCOMPETENT ---woooooops..forgot to hide the *** INCOMPETENT PART. Have a spectacular day!

Pep boys!!! mmeeahhh!

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John Stewart

Apr 17, 2011 #275292

If you think it sucks being a customer then try working for the cheap bastards !

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Feb 19, 2011 #250860

yes Pep Boys does Suck. I hate to go into details but its pretty bad.

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Feb 05, 2011 #244754

I starting to hate Pep Boy now.. Almost a year ago i took my Camry to change oil but when i got back i saw oil leak on the floor so, i check my engine compartment and found out that my oil filter was very loose. Last week, I took my new infinity to change oil and today i found a lot of oil leak under the car and my can running very rough tomorrow i will check why my car is running so rough.

I will never associate with them anymore I think they mechanic do not care I remember when i went to check out my car in the parking lot they were laughing that kind of weird. I hope they did not dammage my Infinity but what can I do unless i put camera. I have been Pepboy customer for more than 20 year I think it time to say good bye.

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pep boys suck

Sep 06, 2009 #70773

yeah it's always happen.. i work at pep boys as machanic they don't given *** about your car they just want money to make a days. sometime they don't change the oil filter. it's ***.. so in panorama city pep boys (store #0879) if u see service manager's name alex meza, don't let him to help you pls..

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Jul 25, 2009 #63067

Sherri, I just want to clarify: You are upset that a pulley was bent (That would have abvsolutely nothing to do with an engine stutter; IE drivability concern) and the Lexus emblem was missing from your way overpriced Toyota ENGINE (Motors run on electricity, not internal combustion like an ENGINE)? Do I have the facts correct?

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Feb 14, 2009 #51987

This is for Svc Mngr Jacksonville FL. For a Mgr, so you say?? You sure do stoop to the lower of standards when replying to a former customer. If anything you should be trying to help the situation not be a *** about it!! I see why she says you are called assboys!!! POS!!!

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Svc Mngr Jacksonville FL

Jan 29, 2009 #51160

First of all gilroy...We are not *** boys we are pepboys.your little sly remarks on just about every article on this page is gonna get your *** in trouble.One more time I read anything you wrote I will contact the authorities.and they will find you. people like you and mrs cry box are what keep pepboys going.Get a *** life and leave us to our job

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Jan 04, 2009 #49713

whats a machanic, does that person work at macdonalds...lmao

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