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4.3

I am pleased to share my experience with Pep Boys store 1698 in the Villages Fl.I brought my trailblazer in concerned about a Knocking in the motor,Hoping i was wrong but pretty much knowing my engine was toast..After doing a diagnostics on the vehicle it was confirmed.I NEEDED A NEW MOTOR.The chief mechanic Dennis went over the results with me.He was very personable and knowledgeable concerning the vehicle.I decided to leave my vehicle there and have them get me a used motor to replace mine.The service manager Shaun was very helpful and went to the extent of finding me a motor in a still running vehicle that had been wrecked.The motor had 50,000 less miles than mine and was in great shape.They had the motor brought from Miami all the way to The Villages.Shaun kept me up to date with the process with virtually daily phone calls so i knew what was being done.I am very pleased with how they handled switching good parts from my motor to they new one to save me money only replacing what really needed to be.Shaun went out of his way to keep the price down to the quote he had given me and even less than that.I also earned over $200 worth of reward points to use in the future..It is hard to know who you can trust these days to be honest.I would highly recommend Pep Boys store #1698 to anyone looking for trustworthy service.

Reason of review: Good customer service.

Pep Boys Pros: Good service.

Location: The Villages, Florida

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