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1.5

Be warned about the service center here. I checked my car in for an oil change with Shaunna and maybe she was having a bad day or is just always slightly not friendly. Not a big deal at all - I get it. I asked for my tires to be rotated and was told they would be as part of the service (especially since I purchased my tires from them). More on that later. My check engine light was also on and I asked them to check that. I must mention it came on within minutes of having my last oil change at the same Pep Boys. I contacted them about it and was told they would determine the problem for $90. Okay.

I picked up my car and had to ask about the "free" engine light check since they were not going to even mention it. I was told the codes and asked what they meant. The response was "I have no idea". Really - that's it for a service center. Again was told I would have to pay to figure it out. I get the upselling but the lack of care or concern is questionable. So now two or three suspect employees and I wondered if it was me causing the problem. I happened to chat with another customer while waiting and he just raised his eyebrows at the service.

So I left and drove home. My wife was following me since she dropped me off to pick up my car. When we got home, she told me I had two brake lights out. Two! I thought that was part of the "Courtesy Vehicle Inspection" and when I checked online, sure enough it was. Now I'm a little angry, so I called and asked to speak to a manager. I waited on hold for at least five minutes and a guy answered, mumbling his name. I asked who I was speaking to and he mumbled again. I think he said Trey or Troy. I explained the situation and he was somewhat apologetic, but then stated the tech who performed the inspection (Matthew H.) screwed up because his miss cost him money. I asked him to explain that and the manager said he would have made more money if he fixed my lights. He also explained the tire rotation should have been on my receipt, but it was not. So I paid for tires from them and paid to have them rotate my tires and it was evidently not done as well. I could barely contain myself and told him I don't care about the payroll of a tech who does not perform his duties. Instead I care about the safety of my family because what I paid for was not done. His response was I'm sorry if you do not rely on Pep Boys for future services. Are you kidding me! What a joke of a manager.

I hung up knowing I will never go back there and hope this review makes you think twice if you are concerned about your wallet and your safety!

Reason of review: Poor customer service.

Location: Round Lake, Illinois

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