On Nov 27th I called Pep Boys in 6th Ave Tucson AZ and asked for a spark plug change. They asked for the vehicle year model engine size then I was given a range of price.
Given the $105.00 price, I went to Pep Boys and turned in the car.
I waited forty five minutes to get the car into the bay At the bay I noticed that my car was not being worked on for the last 30 minutes and I began to wonder why. I then asked ask around and I was told they do not have much to do, but Carlos was the one working on my car. I then asked Carlos what is going on and he told me that there is an additional work needed to access the plugs and it will cost more. When I went to the counter to ask how much more I was told it will cost an additional 2.5 hours labor for a total of $375.00.
Say what you already use 2 hours of my time and 30 minutes of repair time and they are talking about another 2.5 hours. I know my car have a plenum blocking the back 3 plugs, but my time was already wasted not being told anything and 2.5 hours. I do not think so not after nothing happened for 30 minutes and I was not told about this in the beginning leading me to believe that they do not know Hyundai and it is a time burner and a guest work.
I then took my car out of the shop sensing incompetent in customer and technical service.