At the Pleasant Hills store (Pittsburgh, Pa), after 20 months, I still have an issue with Pep Boys Corporate with their failure to honor their warranty (from my perspective).
Each time I go to the Pleasant Hills store, I am told by the new assistant manager (who I feel is playing the part of the "good cop"), the decision not to honor the warranty and provide customer satisfaction was coming form the new Manager (who I feel is playing the part of "bad cop").
And they both blame the problem on the previous management team that got ….., and are no longer there.
However, when I did speak to the previous management team on the issue, they said the same think as these new guys.
Now Pep Boys is saying the problem is out of warranty and Pep Boys is now off the hook.
I am contending that the warranty has not even started, since the warranty does not start until after the work is successfully completed.
My deal is with the Pep Boys Corporation, not the people that come and go behind the counter.
When I tried to find out whom I could speak to outside of the store, at a "higher up level", they refused to tell me his name, his phone number.
I was told I would have to find out on my own, and to use the Internet to complain.