Product: Pep Boys Part Replacement Clear all filters (18 of 18 reviews match)
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I ordered Brake rotors and paid for one day delivery. Two days later called their CS line and was promised it would be here that day by 8:00. Of course that was a lie. Finally got it the following evening but it was the wrong part. Ordered rotors for a Toyota with five...
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1.4
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Pep Boys Part Replacement
#1374350
I wen on Sunday to change the struts on my BMW. I asked the person at he person at the counter Andrea Yugcha if they have struts, she said yes. She mentioned that it would take 3 hours which was ok with me. I ask her tom ask the mechanic if the struts are the only...
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1.0
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Pep Boys Part Replacement
#1339990
If the tire has 20% or more wear it's pro rated for warranty purposes. They gave me $56.00 credit for the tire,charged more for the replacement because they didn't have the same tire in stock(I'm sure that's my fault) and for a new road hazard warranty plus mounting...
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Anonymous
Anonymous

i have had exactly the same situation... and when he said they did not have my tire and that i would have to pay the difference i got irate... i got so mad that the manager th...

2.5
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Pep Boys Part Replacement
I didn't like
  • Did not like it
#1175389
In a word, and with the notable exception of the cashiers, service is -- ATROCIOUS! If the people who "run" my local store are a general reflection of the kind of people your organization calls managers and supervisors, then Manny, Moe and Jock must be the second...
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Anonymous
Anonymous

bahahahaha

2.0
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Pep Boys Part Replacement
I liked
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#702606

Pep Boys - Completely unorganized & tried to rip me off!

These guys are crooks and completely unorganized. I brought my car in to see if they could replace the side mirror. I'm just talking about the mirror-not even the casing that holds the mirror. First of all, Chris said he would have to check to see if they had the part in stock. After waiting several days for them to call me back, I finally called them. No one had even checked with the other store like they said they would. They acted like they had no idea what I was talking about. They said they would call and check on it for me. A few days later I got a call back and they told me to bring my car in so they could put the mirror on. When I showed up at the time they told me to, I was told there was no way that they would have time to install it. I rearranged my schedule because they told me they would have time, but whatever. When I brought it in the next day, they told me it would be 4 times as much as they originally quoted me. When I questioned this he said, "Well, there about 90 minutes of labor in this job." After sitting there for half an hour, the guy came out and said that it was the wrong part and they'd have to get the part from a dealership. He said they would call a dealership for me to try to get the part. After waiting a week, I decided to take it somewhere else. The other shop had the new mirror for me the same day and I watched the guy pop it into the casing that houses the mirror, which took him all of 60 seconds. Therefore, they didn't charge me for labor--only for the part. I'll never go to Pep Boys again.
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Pep Boys Part Replacement
#509248
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Pep Boys - Part Replacement Review

Went in for brake pads-mechanic replaced whole brake system for nothing-all he had to do was change a $20.00 part in the back wheels. They had my truck for 5 days-two of those days they had me sit there with my small child for 8 hrs, with no regard for my son. Finally on third day I asked for a rental and was told by the store manager they are not responsible for that until the general manager got involved. Then the shop manager was the rudest man I have met. He roled his eyes at me and talked to me with attitude and disdain because his "manager called him at home-actually woke me up because of this" accused me of trying to keep something for nothing. He let me leave his shop with no working brakes. I told him I was sorry to put him out but I need brakes that work he said he had done his job and he was done! Had to pump my brakes to the next shop and they said I could have died due to Pep Boys allowing me to leave with No Brakes.
Product
Pep Boys Part Replacement
#496214
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It is my third time coming back for getting the oxygen sensors fixed. It is the second time they are replacing the same sensor in a week. They don't carry the type of sensor compatible with my truck; they gave me the specific identifier part number and I got it from a...
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Pep Boys Part Replacement
#376219
Called pepboys monday for an estimate on replacing the front pinion seal in my 93 1/2 ton chevy, quoted 101.20, I had an appointment for tire replacement at 2pm 10/24/2012. Got there early, no schedule for my pinion repair, so the service writer says he will get me the...
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Pep Boys Part Replacement
#354194

I took my car to Pep Boys in Montgomery across from the mail. It had stopped running and I thought it might be the fuel pump. After getting home with the van I called for a tow to the Big Ten/Pep Boys place. I began searching for fuel pumps and what would be a fair...
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Anonymous
Marino396

That is so true, be glad you were able to gent out of there and stuck to your guns, the boys have changed all to much since I worked there many moons ago :(

Product
Pep Boys Part Replacement
#330933
On 05/13/12 mI had my car toaded to Pepboys in Petersburg, Viginia. I was told at that time that the fuel pump was gone n i needed a new one. So I purcashed one to the tune of $90.and change. The tech or mercanic (which ever) did not tell that the hoses and gaskets...
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native4life
native4life

I would like to say if you are smelling gas in side your vehicle there is a bigger problem as for replacing a fuel pump if there are parts that need to be replace they should ...

Product
Pep Boys Part Replacement
#321616