Product: Pep Boys Oil Change Clear all filters (166 of 166 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Pep Boys Oil Change Review

Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable
Product
Pep Boys Oil Change
#898092
Show

Pep Boys - El peor servicio que he conocido.

Pep Boys (4301 Lake Worth road fl 33461) . Los que dirigen son unos tramposo mentirosos y no se cuanto mas. Lleve un Camioneta del 2013 para cambiarle el aceite y me dijeron que tenia el tapon del carter roto pero no me lo quicieron ensenal cosa que para mi era mentira y cobraron miles de dolares por cambiar el carter.Junto *** la camioneta lleve el carro de mi esposa por una promocion de cambio de aceite por 19.80 dolares y me cobraron $32.33 son unos ladrones.
Product
Pep Boys Oil Change
#895716
Show

Pep Boys Oil Change Review from Rochester, New York

Went to pepboys in greece for an oil change and inspection last minute before vacation. I take my car to toyota for maintence and my normal mechanic for oil change. My mechanic charges 32.00 for synthetic blend and 40 for synthetic. Pep boys wanted to charge 90.00 for synthetic and 70 for synthetic blend after draining the oil pan. I origionally asked for conventional due to money. They said the computer will not except a conventional oil change and did not offer a synthetic blend. Bad busniess practice and will never go back here again.
1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Product
Pep Boys Oil Change
I didn't like
  • Lied about service
#870892
Show

Pep Boys Oil Change Review from Brooklyn, New York

Had oil change done at Cherry hill store #59 all seemed fine until it was time for next oil change, here my oul filter was never changed yet I was charged for this part, the oil filter was so old it disintegrated when it was finally removed the oil filter had disintegrated and clogged all the way up to oil pump needing car towed and a hugh expense. Took pep boys to court and actually was told I couldn't prove they didn't change the filter and since it was marked on my receipt judge had to rule in their favor I was shocked and will never return to a pep boys again and will recommend if any one does watch them as they do any work for you and have every part they claim they put in ask to see it or have checked immediately before your put in the same unfortunate expensive situation. Very sad they dont own up to a mistake . Word of mouth will eventually Be their demise. I hope if anything this warning helps someone
2.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Product
Pep Boys Oil Change
#862414
Show

Pep Boys Oil Change Review

Had 9am oil change 5-22-2016 appointment talk to a service rep night before to confirm the appointment drop off keys in the earl bird boxand called store at 9am to confirm my keys are in the box! At 10:50 I arrived to pickup my car am keys are still in the early bird box! What a complete wast of time!!!!!!
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Product
Pep Boys Oil Change
#852437
Show

First time I take it to pep boys and now it's unfixable. Imagine having to replace a car from an oil change. Total disgust! I call customer service after talking to their head mechanic. Am told I have to go through the store manager. The store manager is off for the...
Read more
Anonymous
Anonymous

??

Product
Pep Boys Oil Change
#850635
I HAD CHANGED THE OILS IN MY CAR IN DECEMBER 2015, BUT THE AGENT AT PEP BOYS SUGGESTED I CHANGE THE OIL, I DIDN'T THINK I NEEDED IT BUT SINCE THE CAR WAS THERE I SAID OK. $661 DOLLARS LATER I GOT MY CAR BACK, AND TWO MONTHS LATER MY CAR STALLED IN THE HIGHWAY. THE TOW...
Read more
1.0
Hatillo, Hatillo
Product
Pep Boys Oil Change
I didn't like
  • Being lied to
  • Result of my complaint at your shop
#844857

Pep Boys - Oil Change Review from Springboro, Ohio

I took my car to have a new starter I then get a call saying they don't have right tool to take the bolt out. I take it to a local mechanic who finds that they broke the bolt on my starter and just put it back broken. They also did not plug up the sensor that shows if oil is low. The local guy fixed my car but when he found the broken bolt they had to charge an additional 60.00 to fix pep boys mistake. By the way the local guy had no problem fixing my starter. I asked pep boys to refund me my $60.00 they refused but they decided to give me back $50.00. What *** business for customer service to give me all but $10.00 back if they gave me the total $60.00 I would never have written this review, all they had to to is admit they made a mistake everybody makes a mistake. This ought to be used in business for how to Handel customer complaints. Pep boys you need management traing
2.5
Details
Discounts and Special Offers
Turnaround Time
Product
Pep Boys Oil Change
#820074
Show
Came in for oil change and tried to get me to spend 1000 dollars on uneccesry repairs and had to wait one and half hour!
Read more
Anonymous
Anonymous

LIES!!!!!THEY WILL LIE TO YOU AND TRY TO DRAFT YOU WORK TO GET MONEY!!!!!!!!! LIE IN YOUR FACE …!Went on Monday Feb 29th, 2016…….THEY LIED! Did not even test my car properly ...

Product
Pep Boys Oil Change
#802865

Pep Boys Oil Change Review

Brought my car in for oil change, after oil change started leaking oil. pep boys said gasket was bad denied fault tried to charge me 700$ to change gasket. Fraud and faulty work.
Miramar Beach, Florida
Product
Pep Boys Oil Change
#799854
Show