Product: Pep Boys Oil Change Clear all filters (166 of 166 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Pep Boys - Car inspection

Took my 2005 Dodge Caravan in for an oil change. I was told my PA inspection sticker was due within 5 days. In order to pass inspection I would have to replace windshield wipers and rear tail light. I told him give me my keys and couldn't get out of there fast enough. I had replaced the windshield wipers 3 weeks ago and there was no defective rear brake light out. I will give them an A+ for trying to rip me off. Took it to an independent mechanic who passed it with flying colors no problem.
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Service Scheduling
Value for money
Product
Pep Boys Oil Change
#1125658
Show

Pep Boys - Not happy

My complain is i been sitting in the Waiting area over a couple hours foa a oil change and on top of that My car was never brought in For service
1.0
Details
Customer service
Staff
Turnaround Time
Product
Pep Boys Oil Change
#1093827
Show
The store at 2984 Apalachee Parkway refused to honor the $20 off a synethic oil change coupon today.The coupon was valid and current on the Pepboys website. They had just honored it two days before. But today the new manager stated there's a $15 shop fee to use a...
Read more
Witmer26
Witmer26

Yes. The coupon (a different instance as in a new coupon but of the same offer) had been accepted two days before and wasn't set to expire.

Anonymous
Anonymous

Did you happen to read the fine print? A lot of these coupons hope people won't read it as many say "at participating locations only"

1.0
Product
Pep Boys Oil Change
#1071997
They are a bad company and should go out of business. They could have gotten my daughter killed waiting on the side of the interstate in a disabled car. In the Pep Boy world radiator caps unscrew them selves. They are incompetent. If you need your car destroyed Pep Boys...
Read more
Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

Product
Pep Boys Oil Change
#1068855

Went in for a oil change with coupon.Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
Read more
Anonymous
Anonymous

SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc
neurodoc

Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
Product
Pep Boys Oil Change
I didn't like
  • Long wait and could not do survey online
#1030105

Pep Boys - Oil Change Review

Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL BROKEN...though I paid to have it repaired. When I confronted the PB rep (who, in all fairness, DID, refund my money), he just grunted at me. Nonetheless, moving on to 2015, I need tires. Quickly and as inexpensively as possible. PB in PCB, FL., provide me with an excellent deal and service. Dacula, GA. I have visited the PB at this location several times now with VERY mixed results, some of which have been posted elsewhere. The last couple of visits have been for brakework (brakes work but squeal like a pig), and an oil change. This last visit requires a little more explanation..... Took a coupon for a $29 oil change over. Bill is for $60!! What?!! Ca-ching...ca-ching goes the calculator..... $40 now (or some such)....WTH??! Ca-ching...ca-ching goes the calculator..... $31+ now......OK...so now we are really at coupon price. Geez. On the way home I notice truck now pulls to the left. Still not sure what that's all about. Get home, check oul, 1 quart low. Geez. Really? Monday, April 3, 2017, I get up early to jake appointment at this same PB. Need rotation, balance, fix squealing brakes, and, why is my vehicle pulling to the left? Appointment is for 12pm, Monday, April 3, 2017. Cool! I get there at 11:50 am. At 12:05 pm I am told, "It's going to be at least 1 1/2 hours before service". "Why did I bother to make an appointment", I asked "Janice", the PB rep? She just grunted at me. Rather than be uncivilized, I just went away. I'm not sure exactly what to say. I'm certain that in the large scheme of Pep Boys business method, my few paltry dollars spent there, as much as my opinion here, is meaningless. In return, I no longer trust Pep Boys and I *** sure would NEVER recommend them to anyone else. Thank you.
1.9
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Product
Pep Boys Oil Change
#1029166
Show
Well, this is the firat time o have been very disappointed in the awrvice of pepboys in austell road.I will never fo there foe anything. My son who is an adult woth disability. They claimes they brought him a papee of what neesed to be done. He told them he only wantes...
Read more
Anonymous
Anonymous

You are throwing it all in there aren't you? First disability, now veteran family, can we get minority and you have the makings of a real sob story. Disability had nothing t...

Anonymous
Anonymous

Sorry for all the missed spelled words. But no, my issue has not been resolved and my son still has to pay that 800 dollars he was scamed out of. I am really disappointed in...

1.9
Product
Pep Boys Oil Change
#1016414

Pep Boys - Review in Service Centers and Repairs category

Just left pepboys I went for an oil change paid 125$ I asked to explain what they did they said well we replaced this and that I told them no one asked me if it could be done then they asked the person who did it then he said he didn't do it so why were they charging it they also said the change was going to be 60$ and the invoice said 80$ I told them that if they thought because I was a girl that I didn't know my ***! My brother and father are both diesel mechanic, Benny was the one who helped me I told him that if they were doing this to me that they were doing it to everyone!!! Pepboys in weslaco people check your invoice please
Product
Pep Boys Oil Change
#1013495
Show

Pep Boys Oil Change Review

I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
Product
Pep Boys Oil Change
#983310
Show

Pep Boys Oil Change Review

Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
1.9
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Value for money
Website
Product
Pep Boys Oil Change
#954516
Show