Product: Pep Boys Oil Change Clear all filters (166 of 166 reviews match)
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Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil...
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h.kitchener
h.kitchener

You can get a free consult from an attorney to see whether you can hold them accountable. A new cat converter is not cheap. It is never safe to rely on these chain auto repair...

1.1
Product
Pep Boys Oil Change
#1509072

Pep Boys - They damaged something in order for me to return

I went there for an oil change, the one in Miami, off Flagler Street. The "manager" always used to say I will give you a 10% discount, so the day after the "oil change" my car started to drive slow and I had no power, I called a friend mechanic, he said "someone" had unscrewed a hose, something he fixed with his bare hands, and of course it was the PepBoys that did it so I would return the next day and probably charge me $200 for just tightening a tiny screw. I never went back! Thieves!
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Pep Boys Oil Change
#1463163
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I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...
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1.0
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Pep Boys Oil Change
I didn't like
  • Level of dishonesty at this store
#1453619

Pep Boys - Disappointed

i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
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Pep Boys Oil Change
#1407367
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Pep Boys - Six plus hour wait

I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
1.0
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Pep Boys Oil Change
#1327230
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Pep Boys - A few words? destroyed my engine

its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage. Angry
2.2
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Customer service
Product or Service Quality
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Product
Pep Boys Oil Change
#1318961
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Pep Boys - Oil change

My engineer blew because of no oil! I had oil change at Eastgate store, they forgot to put in oil!
Product
Pep Boys Oil Change
#1287785
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Went in for a simple transmission fluid change, only to get a call to come pick up my car bc they did not have have the correct adapter since they say my car did not have a dipstick which is clearly located right behind the oil dipstick. Technician was too incompetent...
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Anonymous
Scott

Always change my own oil.... ATS all plastic, can find jucking points.So........... Went to Pep boys....Very competant service, hewing into the store to carry ouy 5 qts of MOB...

Anonymous
Alix

I will never go to pep boys. If they even bother to look at you it’s a miracle. The employees are all in a group talking to each other and ignore the customers. And if you can...

1.0
Product
Pep Boys Oil Change
#1270801

Pep Boys - Oil change

I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
2.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Product
Pep Boys Oil Change
#1228979
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Having an appointment is useless.I made an appointment a day earlier so that my car can be attended right away. I found out that those appointment don’t mean a thing, they just take care of first time basis to people without appointment. You have to wait after with...
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Product
Pep Boys Oil Change
#1197432