Manufacturer: Pep Boys Category: Oil Change Clear all filters (131 of 131 reviews match)
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Went in for a oil change with coupon.Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
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Anonymous
Anonymous

SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc
neurodoc

Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
Product
Pep Boys Oil Change
I didn't like
  • Long wait and could not do survey online
#1030105
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Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL BROKEN..
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1.9
Product
Pep Boys Oil Change
#1029166
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Pep Boys (4301 Lake Worth road fl 33461) . Los que dirigen son unos tramposo mentirosos y no se cuanto mas. Lleve un Camioneta del 2013 para cambiarle el aceite y me dijeron que tenia el tapon del carter roto pero no me lo quicieron ensenal cosa que para mi era mentira...
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Product
Pep Boys Oil Change
#895716
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Pep Boys Oil Change Review

#983310
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
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Pep Boys Oil Change Review

#954516
1.9
Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
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Pep Boys Oil Change Review

#898092
Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable
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Pep Boys Oil Change Review

#852437
1.9
Had 9am oil change 5-22-2016 appointment talk to a service rep night before to confirm the appointment drop off keys in the earl bird boxand called store at 9am to confirm my keys are in the box! At 10:50 I arrived to pickup my car am keys are still in the early bird box! What a complete wast of time!!!!!!
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Pep boys wanted to charge 90.00 for synthetic and 70 for synthetic blend after draining the oil pan. I origionally asked for conventional due to money. They said the computer will not except a conventional oil change and did not offer a synthetic blend. Bad busniess...
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1.3
Product
Pep Boys Oil Change
I didn't like
  • Lied about service
#870892
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Took pep boys to court and actually was told I couldn't prove they didn't change the filter and since it was marked on my receipt judge had to rule in their favor I was shocked and will never return to a pep boys again and will recommend if any one does watch them as...
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2.0
Product
Pep Boys Oil Change
#862414
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First time I take it to pep boys and now it's unfixable. Imagine having to replace a car from an oil change. Total disgust! I call customer service after talking to their head mechanic. Am told I have to go through the store manager. The store manager is off for the...
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Anonymous
Anonymous

??

Product
Pep Boys Oil Change
#850635
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I HAD CHANGED THE OILS IN MY CAR IN DECEMBER 2015, BUT THE AGENT AT PEP BOYS SUGGESTED I CHANGE THE OIL, I DIDN'T THINK I NEEDED IT BUT SINCE THE CAR WAS THERE I SAID OK. $661 DOLLARS LATER I GOT MY CAR BACK, AND TWO MONTHS LATER MY CAR STALLED IN THE HIGHWAY. THE TOW...
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1.0
Product
Pep Boys Oil Change
I didn't like
  • Result of my complaint at your shop
  • Being lied to
#844857
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I took my car to have a new starter I then get a call saying they don't have right tool to take the bolt out. I take it to a local mechanic who finds that they broke the bolt on my starter and just put it back broken. They also did not plug up the sensor that shows...
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2.5
Product
Pep Boys Oil Change
#820074
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Came in for oil change and tried to get me to spend 1000 dollars on uneccesry repairs and had to wait one and half hour!
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Anonymous
Anonymous

LIES!!!!!THEY WILL LIE TO YOU AND TRY TO DRAFT YOU WORK TO GET MONEY!!!!!!!!! LIE IN YOUR FACE …!Went on Monday Feb 29th, 2016…….THEY LIED! Did not even test my car properly ...

Product
Pep Boys Oil Change
#802865
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Bought in my 2006 Chevy cobalt for gas smell had car overnight stated they checked all including fuel lines son picked up car I took it out still smelt gas took it to Chevy said fuel lines rotted had it towed to Staten Island mechanic I used to use he found same issue...
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2.8
Product
Pep Boys Oil Change
#799280
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