Product: Pep Boys Oil Change Clear all filters (154 of 154 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
The store at 2984 Apalachee Parkway refused to honor the $20 off a synethic oil change coupon today.The coupon was valid and current on the Pepboys website. They had just honored it two days before. But today the new manager stated there's a $15 shop fee to use a...
Read more
Witmer26
Witmer26

Yes. The coupon (a different instance as in a new coupon but of the same offer) had been accepted two days before and wasn't set to expire.

Anonymous
Anonymous

Did you happen to read the fine print? A lot of these coupons hope people won't read it as many say "at participating locations only"

1.0
Product
Pep Boys Oil Change
#1071997
Reply to reviews
They are a bad company and should go out of business. They could have gotten my daughter killed waiting on the side of the interstate in a disabled car. In the Pep Boy world radiator caps unscrew them selves. They are incompetent. If you need your car destroyed Pep Boys...
Read more
Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

Product
Pep Boys Oil Change
#1068855
Reply to reviews
Went in for a oil change with coupon.Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
Read more
Anonymous
Anonymous

SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc
neurodoc

Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
Product
Pep Boys Oil Change
I didn't like
  • Long wait and could not do survey online
#1030105
Reply to reviews

Pep Boys - Not happy

#1093827
1.0
Details
My complain is i been sitting in the Waiting area over a couple hours foa a oil change and on top of that My car was never brought in For service
Comment
Show
Customer service
Staff
Turnaround Time

Pep Boys Oil Change Review

#983310
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
Comment
Show

Pep Boys Oil Change Review

#954516
1.9
Details
Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.
Comment
Show
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Value for money
Website

Pep Boys Oil Change Review

#898092
Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable
Comment
Show
Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL BROKEN..
Read more
1.9
Product
Pep Boys Oil Change
#1029166
Reply to reviews
Well, this is the firat time o have been very disappointed in the awrvice of pepboys in austell road.I will never fo there foe anything. My son who is an adult woth disability. They claimes they brought him a papee of what neesed to be done. He told them he only wantes...
Read more
Anonymous
Anonymous

You are throwing it all in there aren't you? First disability, now veteran family, can we get minority and you have the makings of a real sob story. Disability had nothing t...

Anonymous
Anonymous

Sorry for all the missed spelled words. But no, my issue has not been resolved and my son still has to pay that 800 dollars he was scamed out of. I am really disappointed in...

1.9
Product
Pep Boys Oil Change
#1016414
Reply to reviews
Pep Boys (4301 Lake Worth road fl 33461) . Los que dirigen son unos tramposo mentirosos y no se cuanto mas. Lleve un Camioneta del 2013 para cambiarle el aceite y me dijeron que tenia el tapon del carter roto pero no me lo quicieron ensenal cosa que para mi era mentira...
Read more
Product
Pep Boys Oil Change
#895716
Reply to reviews
Pep boys wanted to charge 90.00 for synthetic and 70 for synthetic blend after draining the oil pan. I origionally asked for conventional due to money. They said the computer will not except a conventional oil change and did not offer a synthetic blend. Bad busniess...
Read more
1.3
Product
Pep Boys Oil Change
I didn't like
  • Lied about service
#870892
Reply to reviews
Took pep boys to court and actually was told I couldn't prove they didn't change the filter and since it was marked on my receipt judge had to rule in their favor I was shocked and will never return to a pep boys again and will recommend if any one does watch them as...
Read more
2.0
Product
Pep Boys Oil Change
#862414
Reply to reviews

First time I take it to pep boys and now it's unfixable. Imagine having to replace a car from an oil change. Total disgust! I call customer service after talking to their head mechanic. Am told I have to go through the store manager. The store manager is off for the...
Read more
Anonymous
Anonymous

??

Product
Pep Boys Oil Change
#850635
Reply to reviews
I HAD CHANGED THE OILS IN MY CAR IN DECEMBER 2015, BUT THE AGENT AT PEP BOYS SUGGESTED I CHANGE THE OIL, I DIDN'T THINK I NEEDED IT BUT SINCE THE CAR WAS THERE I SAID OK. $661 DOLLARS LATER I GOT MY CAR BACK, AND TWO MONTHS LATER MY CAR STALLED IN THE HIGHWAY. THE TOW...
Read more
1.0
Pep Boys Hatillo, Hatillo
Product
Pep Boys Oil Change
I didn't like
  • Being lied to
  • Result of my complaint at your shop
#844857
Reply to reviews