Product: Pep Boys Oil Change Clear all filters (168 of 168 reviews match)
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I took my car to Pepboys for an oil change back in February after it was done I checked my car and noticed they never replaced the oil filter after complaining to the manager he refused to believe me, stating I could be looking at something else because he asked the...
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Author
Location
Hempstead, New York
Service
Pep Boys Oil Change
Reason of review
The damage to my engine and the filter was not changed and I was charged for one
Preferred solution
Let the company propose a solution
Review #1569355 is a subjective opinion of poster.
0 comments

Pep Boys - Appointment time means nothing

1.0
Details
I made an appointment for an oil change, which really only takes about 15-20 min to perform. After 3-hours of waiting and no courtesy check from the shop (it would have been nice if they told me it was going to take this f-long), I got up and asked, how much longer. When I was told maybe 45-min (which really means, at least another hour), I left. I will never ever (not even in my most desperate moment) go back to Pep boys. And neither should you
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Service
Pep Boys Oil Change
Review #1567061 is a subjective opinion of poster.
2 comments
1.1
Details
Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil...
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h.kitchener
#1670036

You can get a free consult from an attorney to see whether you can hold them accountable. A new cat converter is not cheap. It is never safe to rely on these chain auto repair...

Author
Location
Merced, California
Service
Pep Boys Oil Change
Review #1509072 is a subjective opinion of poster.
0 comments

Pep Boys - They damaged something in order for me to return

I went there for an oil change, the one in Miami, off Flagler Street. The "manager" always used to say I will give you a 10% discount, so the day after the "oil change" my car started to drive slow and I had no power, I called a friend mechanic, he said "someone" had unscrewed a hose, something he fixed with his bare hands, and of course it was the PepBoys that did it so I would return the next day and probably charge me $200 for just tightening a tiny screw. I never went back! Thieves!
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Service
Pep Boys Oil Change
Review #1463163 is a subjective opinion of poster.
0 comments
1.0
Details
I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...
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Author
Service
Pep Boys Oil Change
Cons
  • Level of dishonesty at this store
Reason of review
Pricing issue
Preferred solution
I would like Pep Boys to replace the dishonest people at this store.
Review #1453619 is a subjective opinion of poster.
0 comments

Pep Boys - Disappointed

i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
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Author
Location
Edison, New Jersey
Service
Pep Boys Oil Change
Review #1407367 is a subjective opinion of poster.
0 comments

Pep Boys - Six plus hour wait

1.0
Details
I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
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Author
Location
Philadelphia, Pennsylvania
Service
Pep Boys Oil Change
Review #1327230 is a subjective opinion of poster.
0 comments

Pep Boys - A few words? destroyed my engine

2.2
Details
its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage. Angry
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Author
Location
Parsippany, New Jersey
Service
Pep Boys Oil Change
Review #1318961 is a subjective opinion of poster.
0 comments

Pep Boys - Oil change

My engineer blew because of no oil! I had oil change at Eastgate store, they forgot to put in oil!
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Service
Pep Boys Oil Change
Review #1287785 is a subjective opinion of poster.
2 comments
1.0
Details
Went in for a simple transmission fluid change, only to get a call to come pick up my car bc they did not have have the correct adapter since they say my car did not have a dipstick which is clearly located right behind the oil dipstick. Technician was too incompetent...
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Anonymous
#1493561

Always change my own oil.... ATS all plastic, can find jucking points.So........... Went to Pep boys....Very competant service, hewing into the store to carry ouy 5 qts of MOB...

Author
Location
Norristown, Pennsylvania
Service
Pep Boys Oil Change
Reason of review
Bad quality
Review #1270801 is a subjective opinion of poster.