I had a scheduled Saturday morning appointment to have my brakes done at Pep boys. They never touched my car until Saturday evening. They called me and said it was too late to get parts and I would have to wait until Monday. On Monday they said they still didn't get the part. The manager promised me he would do whatever it took to get my car fixed by Tuesday, even if he had to go to the junkyard to get the part.
On Tuesday, I called , only to hear my car was not fixed, there was no part and the manager who promised me my car would be ready had the day off!
Don't go to Pep boys!