I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking.
I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I went to them because my battery warning light was on. They said that I needed a new alternator, and quoted me a price of $800+ for a rebuilt one!
Last year they said there was no problem with my alternator, and then quoted me a price of $400+ for a rebuilt one?!
I then went to a local mechanic and got a rebuilt alternator for my vehicle, installed, for $300.... Does that sound like a rip off by Pep Boys do you?...
Product or Service Mentioned: Pep Boys Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.