Product: Pep Boys Installation Clear all filters (33 of 33 reviews match)
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WHEEL FELL OFF VEHICLE AFTER PEP BOYS INSTALLED SET OF TIRES
My 17 year old was driving his Isuzu Trooper after we had set of 4 tires installed and the right front wheel came completely off. Good thing he was only going 40 mph and managed to get car pulled over out of traffic. Pep boys claims no responsibility and will not pay...
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Anonymous
Anonymous

Same thing just happened to my daughters car. Both ties on left side were loose and one tire fell off. About $500 later I plan to as for that back as it was due to their negli...

Anonymous
Anonymous

Haha! Somebody touched a nerve! I love it when people post on a public forum and expect no one to disagree. It's even funnier when the best comeback they have involves the but...

1.0
Valparaiso, Florida
Product
Pep Boys Installation
I didn't like
  • Being treated with disrespect
#795977
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Made a 10:00 appointment for two tires, waited two hours ask how much longer man said your next. We went outside only to watch three cars go in before me . I went back in to service department and told him I didn't like to be lied to, he said the guy who does tire...
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Product
Pep Boys Installation
#680962
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This is a review of the Pep Boys on Summit Ave. in Elgin, IL. One of the worst and most misleading experiences ever. I went to this store to get an estimate on new tires because I had $100 in Pep Boys gift cards. I was quoted a price of $534 for four tires installed,...
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1.0
Product
Pep Boys Installation
I didn't like
  • Lie about the work needed
  • Attempt to overcharge
  • Store staff
#601326
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Just horrible from start to finish. Couldn't get my tires I ordered online into the N.Broad St store. Hours on the phone to resolve, and one installation appt I showed up for but no tires. Said they called me to tell that the tires finally came in, my phone records...
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2.0
Product
Pep Boys Installation
#559237
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Horrible Customer Service!!!! How are these people still in business???? I went to Pep Boys to buy a tire and have it installed. For starters, you have more than 10 people who work at the shop. Not one person acknowledged that I was standing at the counter for service,...
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Anonymous
Me first

Yes everyone should stop what they'r doing and pull your car in right away.*** the other cars and customers you are there and you come first. According to your way of thinking...

1.0
Product
Pep Boys Installation
I didn't like
  • Manager
  • Poor service provided
#550516
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I PAYED FOR TWO DEFINITY TIRES AND THEY INSTALLED TWO STARFIRE TIRES THAT ARE CHEAPER!! I HAVE MY RECIEPT AND IM GOING TO CALL THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU SO THEY CAN PUT A STOP TO THIS THIEVERY!!!! WE WORK TO HARD FOR LITTLE MONEY TO...
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Anonymous
Anonymous

Call the FBI,Call the CIA,the National Guard.Call Barack Obama.Send in the Navy Seals.Good God man call everyone.Jump on your horse and spread the alarm.You need to put a stop...

Product
Pep Boys Installation
#542453
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The good old boys at Pepboys installed the wrong sized battery in my car. A few months later my car died. AAA had to come out install the right sized battery. I went to return the wrong sized battery and they wouldn't let me return it. THE BOYS AT PEPBOYS ADMITTED...
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Product
Pep Boys Installation
#495252
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My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250
wr400f250

I wouldn't have left until I got my battery installation money back.

Anonymous
BOVINE EXCREMENT

ok pardner, i am going to assume your truck is around an 05 chevy or other GM product, such as GMC on either a "C" or "K" body 4x4.(NOTE i am an ASE certified Master Technici...

Product
Pep Boys Installation
#432966
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I purchased 4 tires, the 4th was to be free with installation package, but told that because the road hazard warranty on all 4 tires wasn't purchased, I didn't qualify. I paid $157 for the Installation Pkg., but apparently the Road Hazard Warranty was additional. So,...
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Product
Pep Boys Installation
#425469
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Bridgewater, NJ: I brought my old Mercedes in for a brake fluid leak and received a $2,200 estimate for a complete brake job. After balking at the obvious bill padding, it was reduced to $837. I was lied to repeatedly & they refused to take my check - obviously...
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Product
Pep Boys Installation
#410766
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