Product: Pep Boys Installation Clear all filters (35 of 35 reviews match)
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I made an appointment on-line to leave my vehicle yesterday(June 5)& they had ALL day to change the oil (June 6).I came to pick it and waited a bit to have him give me my keys. That did not really bother me, could see they were very busy. I backed my car out of the...
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Pep Boys Installation
Review #1552174 is a subjective opinion of poster.
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Pep Boys - Horrible customer service

1.5
Details
Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Sad Is this wrong or am I wrong?
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Pep Boys Installation
Review #1463378 is a subjective opinion of poster.
11 comments
1.0
Details
WHEEL FELL OFF VEHICLE AFTER PEP BOYS INSTALLED SET OF TIRES
My 17 year old was driving his Isuzu Trooper after we had set of 4 tires installed and the right front wheel came completely off. Good thing he was only going 40 mph and managed to get car pulled over out of traffic. Pep boys claims no responsibility and will not pay...
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Anonymous
#1352805

Same thing just happened to my daughters car. Both ties on left side were loose and one tire fell off. About $500 later I plan to as for that back as it was due to their negli...

Author
Location
Valparaiso, Florida
Service
Pep Boys Installation
Cons
  • Being treated with disrespect
Reason of review
Poor customer service
Loss
$584
Preferred solution
Full refund
Review #795977 is a subjective opinion of poster.
0 comments

Pep Boys - Installation Review from Hackensack, New Jersey

Made a 10:00 appointment for two tires, waited two hours ask how much longer man said your next. We went outside only to watch three cars go in before me . I went back in to service department and told him I didn't like to be lied to, he said the guy who does tire installation went home he got me in next only to tell me I should buy brakes too. NEVER NEVER NEVER AGAIN. Very unprofessional I understand if I was a walk in but what is the point of making appointment???it is now 12:20 and I am still waiting
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Author
Location
Hackensack, New Jersey
Service
Pep Boys Installation
Reason of review
Poor customer service
Review #680962 is a subjective opinion of poster.
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Pep Boys - Bad experience with tires

1.0
Details
This is a review of the Pep Boys on Summit Ave. in Elgin, IL. One of the worst and most misleading experiences ever. I went to this store to get an estimate on new tires because I had $100 in Pep Boys gift cards. I was quoted a price of $534 for four tires installed, balanced, etc. I asked for a written estimate and the manager wrote it on a scratch piece of paper and handed it to me. Trusting him I made an appointment for 9 a.m. today. When I arrived at the store this morning the manager told me he didn't have the tires in stock but could get them by 1 p.m. I couldn't leave my car there all day so I told him to call me when the tires arrived. Having not heard anything by 1:30 I went to the store. The tires had still not arrived. I asked again for a written estimate for an out the door price and suddenly the $534 I was quoted had now become $712 and that was with ONE TIRE FREE. Additionally, I was told the work had to be performed prior to March 1 to get that price. I told the assistant manager I would do business elsewhere. I was lied to by Pep Boys. The store did not have the product I ordered at the time of my appointment. I had to go to work and I work tomorrow. They did not want to accept payment today and schedule the work for Monday. The assistant manager tried to sell me a different tire that was of much cheaper quality so they could do the job today. This is the second time in the past two months this Pep Boys has deceived me, the first time being when I asked for a simple estimate on a brake job and a new battery and they came back with $750 worth of work they said I needed that I do not need. I had an independent mechanic check my car and none of the things they said needed repairing actually need to be repaired. They also tried that day to pressure me into doing the work immediately. I will never set foot in a Pep Boys again unless I see some attention to this matter. I specifically asked for Pep Boys gift cards for Christmas because of what I thought was a good reputation.Now these gift cards are useless to me because I have no intention of ever doing business with a Pep Boys again, This statement will now be sent to the Better Business Bureau and posted on any website I can find with reviews of Pep Boys. I have no idea how this store stays in business.
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Author
Location
Elgin, Illinois
Service
Pep Boys Installation
Cons
  • Store staff
  • Lie about the work needed
  • Attempt to overcharge
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #601326 is a subjective opinion of poster.
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Pep Boys - Installation Review from Conshohocken, Pennsylvania

2.0
Details
Just horrible from start to finish. Couldn't get my tires I ordered online into the N.Broad St store. Hours on the phone to resolve, and one installation appt I showed up for but no tires. Said they called me to tell that the tires finally came in, my phone records show otherwise. Left the store an 1 1/2 after my second appt time as they still hadn't pulled me into a bay. Couldn't confirm I was done when I called 5 HOURS LATER to pick up car. Tried to charge me $45 more than on line quote, glad I had it printed out. They did comp the alignment, as I think they saw I was near melt down. All in all about the worse customer service and follow up I have ever experienced .
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Location
Conshohocken, Pennsylvania
Service
Pep Boys Installation
Review #559237 is a subjective opinion of poster.
1 comment
1.0
Details
Horrible Customer Service!!!! How are these people still in business???? I went to Pep Boys to buy a tire and have it installed. For starters, you have more than 10 people who work at the shop. Not one person acknowledged that I was standing at the counter for service,...
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Anonymous
#906216

Yes everyone should stop what they'r doing and pull your car in right away.*** the other cars and customers you are there and you come first. According to your way of thinking...

Author
Service
Pep Boys Installation
Cons
  • Manager named bryan
  • Poor service provided
Reason of review
Poor customer service
Preferred solution
I request a letter of apology from the manager, Bryan for his rude behavior.
Review #550516 is a subjective opinion of poster.
1 comment
I PAYED FOR TWO DEFINITY TIRES AND THEY INSTALLED TWO STARFIRE TIRES THAT ARE CHEAPER!! I HAVE MY RECIEPT AND IM GOING TO CALL THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU SO THEY CAN PUT A STOP TO THIS THIEVERY!!!! WE WORK TO HARD FOR LITTLE MONEY TO...
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Anonymous
#886791

Call the FBI,Call the CIA,the National Guard.Call Barack Obama.Send in the Navy Seals.Good God man call everyone.Jump on your horse and spread the alarm.You need to put a stop...

Author
Service
Pep Boys Installation
Review #542453 is a subjective opinion of poster.
0 comments

Pep Boys - INSTALLED WRONG SIZED BATTERY

The good old boys at Pepboys installed the wrong sized battery in my car. A few months later my car died. AAA had to come out install the right sized battery. I went to return the wrong sized battery and they wouldn't let me return it. THE BOYS AT PEPBOYS ADMITTED THEIR GOOF-UP BUT TOLD ME IT WAS TOO BAD BECAUSE IT HAD BEEN A FEW MONTHS I DROVE AROUND WITH THAT BATTERY. EXCUSE ME! I TRUSTED YOU *** TO INSTALL THE CORRECT BATTERY AND YOU WONT GIVE ME MY MONEY BACK. And to top it off the manager I spoke with was a complete tool. Shout to you sir who works at the Pepboys in San Jose on Steven's Creek Blvd.
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Author
Location
Santa Clara, California
Service
Pep Boys Installation
Loss
$200
Review #495252 is a subjective opinion of poster.
4 comments
My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250
#709067

I wouldn't have left until I got my battery installation money back.

Author
Location
Las Vegas, Nevada
Service
Pep Boys Installation
Review #432966 is a subjective opinion of poster.