Product: Pep Boys Installation Clear all filters (34 of 34 reviews match)
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Pep Boys - Horrible customer service

Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Sad Is this wrong or am I wrong?
1.5
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Pep Boys Installation
#1463378
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WHEEL FELL OFF VEHICLE AFTER PEP BOYS INSTALLED SET OF TIRES
My 17 year old was driving his Isuzu Trooper after we had set of 4 tires installed and the right front wheel came completely off. Good thing he was only going 40 mph and managed to get car pulled over out of traffic. Pep boys claims no responsibility and will not pay...
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Anonymous
Anonymous

Same thing just happened to my daughters car. Both ties on left side were loose and one tire fell off. About $500 later I plan to as for that back as it was due to their negli...

Anonymous
Anonymous

Haha! Somebody touched a nerve! I love it when people post on a public forum and expect no one to disagree. It's even funnier when the best comeback they have involves the but...

1.0
Valparaiso, Florida
Product
Pep Boys Installation
I didn't like
  • Being treated with disrespect
#795977

Pep Boys - Installation Review from Hackensack, New Jersey

Made a 10:00 appointment for two tires, waited two hours ask how much longer man said your next. We went outside only to watch three cars go in before me . I went back in to service department and told him I didn't like to be lied to, he said the guy who does tire installation went home he got me in next only to tell me I should buy brakes too. NEVER NEVER NEVER AGAIN. Very unprofessional I understand if I was a walk in but what is the point of making appointment???it is now 12:20 and I am still waiting
Product
Pep Boys Installation
#680962
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Pep Boys - Bad experience with tires

This is a review of the Pep Boys on Summit Ave. in Elgin, IL. One of the worst and most misleading experiences ever. I went to this store to get an estimate on new tires because I had $100 in Pep Boys gift cards. I was quoted a price of $534 for four tires installed, balanced, etc. I asked for a written estimate and the manager wrote it on a scratch piece of paper and handed it to me. Trusting him I made an appointment for 9 a.m. today. When I arrived at the store this morning the manager told me he didn't have the tires in stock but could get them by 1 p.m. I couldn't leave my car there all day so I told him to call me when the tires arrived. Having not heard anything by 1:30 I went to the store. The tires had still not arrived. I asked again for a written estimate for an out the door price and suddenly the $534 I was quoted had now become $712 and that was with ONE TIRE FREE. Additionally, I was told the work had to be performed prior to March 1 to get that price. I told the assistant manager I would do business elsewhere. I was lied to by Pep Boys. The store did not have the product I ordered at the time of my appointment. I had to go to work and I work tomorrow. They did not want to accept payment today and schedule the work for Monday. The assistant manager tried to sell me a different tire that was of much cheaper quality so they could do the job today. This is the second time in the past two months this Pep Boys has deceived me, the first time being when I asked for a simple estimate on a brake job and a new battery and they came back with $750 worth of work they said I needed that I do not need. I had an independent mechanic check my car and none of the things they said needed repairing actually need to be repaired. They also tried that day to pressure me into doing the work immediately. I will never set foot in a Pep Boys again unless I see some attention to this matter. I specifically asked for Pep Boys gift cards for Christmas because of what I thought was a good reputation.Now these gift cards are useless to me because I have no intention of ever doing business with a Pep Boys again, This statement will now be sent to the Better Business Bureau and posted on any website I can find with reviews of Pep Boys. I have no idea how this store stays in business.
1.0
Details
Product or Service Quality
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Value for money
Product
Pep Boys Installation
I didn't like
  • Lie about the work needed
  • Attempt to overcharge
  • Store staff
#601326
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Pep Boys - Installation Review from Conshohocken, Pennsylvania

Just horrible from start to finish. Couldn't get my tires I ordered online into the N.Broad St store. Hours on the phone to resolve, and one installation appt I showed up for but no tires. Said they called me to tell that the tires finally came in, my phone records show otherwise. Left the store an 1 1/2 after my second appt time as they still hadn't pulled me into a bay. Couldn't confirm I was done when I called 5 HOURS LATER to pick up car. Tried to charge me $45 more than on line quote, glad I had it printed out. They did comp the alignment, as I think they saw I was near melt down. All in all about the worse customer service and follow up I have ever experienced .
2.0
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Value for money
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Pep Boys Installation
#559237
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Horrible Customer Service!!!! How are these people still in business???? I went to Pep Boys to buy a tire and have it installed. For starters, you have more than 10 people who work at the shop. Not one person acknowledged that I was standing at the counter for service,...
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Anonymous
Me first

Yes everyone should stop what they'r doing and pull your car in right away.*** the other cars and customers you are there and you come first. According to your way of thinking...

1.0
Product
Pep Boys Installation
I didn't like
  • Manager named bryan
  • Poor service provided
#550516
I PAYED FOR TWO DEFINITY TIRES AND THEY INSTALLED TWO STARFIRE TIRES THAT ARE CHEAPER!! I HAVE MY RECIEPT AND IM GOING TO CALL THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU SO THEY CAN PUT A STOP TO THIS THIEVERY!!!! WE WORK TO HARD FOR LITTLE MONEY TO...
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Anonymous
Anonymous

Call the FBI,Call the CIA,the National Guard.Call Barack Obama.Send in the Navy Seals.Good God man call everyone.Jump on your horse and spread the alarm.You need to put a stop...

Product
Pep Boys Installation
#542453

Pep Boys - INSTALLED WRONG SIZED BATTERY

The good old boys at Pepboys installed the wrong sized battery in my car. A few months later my car died. AAA had to come out install the right sized battery. I went to return the wrong sized battery and they wouldn't let me return it. THE BOYS AT PEPBOYS ADMITTED THEIR GOOF-UP BUT TOLD ME IT WAS TOO BAD BECAUSE IT HAD BEEN A FEW MONTHS I DROVE AROUND WITH THAT BATTERY. EXCUSE ME! I TRUSTED YOU *** TO INSTALL THE CORRECT BATTERY AND YOU WONT GIVE ME MY MONEY BACK. And to top it off the manager I spoke with was a complete tool. Shout to you sir who works at the Pepboys in San Jose on Steven's Creek Blvd.
Product
Pep Boys Installation
#495252
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My experience with Pep Boys 7/10/13 Wednesday 5:15 P.M. – I notice flashing clock and poor starting. Go to Pep Boys Buy new battery and it is installed by Pep Boys. Waited on by Mike. Installation complete and I start to leave. I turn on my a/c and notice it is blowing...
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wr400f250
wr400f250

I wouldn't have left until I got my battery installation money back.

Anonymous
BOVINE EXCREMENT

ok pardner, i am going to assume your truck is around an 05 chevy or other GM product, such as GMC on either a "C" or "K" body 4x4.(NOTE i am an ASE certified Master Technici...

Product
Pep Boys Installation
#432966
I purchased 4 tires, the 4th was to be free with installation package, but told that because the road hazard warranty on all 4 tires wasn't purchased, I didn't qualify. I paid $157 for the Installation Pkg., but apparently the Road Hazard Warranty was additional. So,...
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Pep Boys Installation
#425469