I was having problems with my Datsun 280zx and needed a new starter. I purchased a refurbished model, as that was all that was available, and from the start I was having problems.
After a couple weeks of unreliability, I took the car in to show them the problem. They took about a minute looking at my car, not the starting components though, and told me they could not just swap it for a new one. They said there could be issues with other things, such as the wiring, and that they would have to keep it overnight with me eating the cost of inspection. After having a mechanic/friend do tests on all other parts of the system, he found it was indeed the starter.
We bought a new one from Auto Zone and everything works ***. After all this, the manager still refuses a refund.
DON'T SHOP AT PEPBOYS! THERE PRODUCTS ARE FAULTY, AND THE MANAGER AT THIS PARTICULAR LOCATION IS AN UNREASONABLE ***!
Monetary Loss: $72.