I took my car to pep Boys to get a free Brake Inspection, They had told me that I would need
new rear brakes, Master cylinder, two new tires, and to repak the barings. I t would cost $450.00 verbal estimate. No written estimate was given to me, they told me that my car would be done that friday.
I called it was not done now it would cost another $100.00. Then on Saturday I was told it would need a Mastercylinder and it would cost another $100.00.
I had to miss my mimi vacation with my son and he was disapointed. It was not right all customers should be given a written estimate, something to fall back on when this type of business likes to play around and not tell you the whole story.
Monetary Loss: $582.