I went into Pep Boys one evening to have a battery installed. They quoted me $15.
After installation they handed me a bill for $50. When I questioned the price they said $29, twice the quoted price due to a "difficult installation". Under duress, I paid the bill to get the car back. I filed a complaint with corporate and went back to the store to talk with the store manager.
He sided with the Boys, saying they quoted me the fee for the additonal labor required for the "difficult inatallation". They did not! When I argued with him that they did not, he told me to "watch my mouth" and that he was going to "take me to court". Crazy, eh?
Only when I pointed out that they incorrectly installed the compartment cover, failing to secure the anchors and support bracket did they agree to refund me the $15 additional fee. I am extremely dissatisfied with Pep Boys and do not recommend them to anyone!!!
Product or Service Mentioned: Pep Boys Installation.