On December 29 2009 I went to Pep Boys on Imperial in El Centro and filled out a work order for my 2005 Dodge to be serviced on the 30th. I asked what time the service shop opens and made the appointment for 8.00am.
On the 30th the doors to the store were not opened till after 8.00am and at 8.30 my truck was still sitting outside waiting for someone to start work.
I asked why my appointment had been scheduled for 8.00 when it could be seen that people did not start work till later the response was it takes time to get the shop open.
I asked for my keys back and went elsewhere for service.