I worked for Pep Boys for 5 years as a service writer and assistant service manager, having left and have worked at a large dealership for the last several years. I see things never change- they're corporate management is deplorable and treat store employees like dirt.
I would have a full line of customers on a busy Friday and the regional service mng would call for daily sales info.-I would tell him I was waiting on customers and he said "I don't care-I come first"-This is a guy who makes 150k plus and I wasn't making enough to have health insurance. I was talked down to so bad by the regional service manager who did not even have a college degree or ASE (which I had), on some occasions, if would have said one word- I would have been fired for insubordination- why the heck would they hire a clown like this?? They deleted my overtime on numerous occasions-I hear they have a history of doing this with others. Upper management does not a #@!$ about their employees or their customers.
They would pressure me badly to sell this gimmicks called the "item of the month" and "road hazard warranty".
They pay their store employees very low wages and are very money hungry. I finally got sick of their poor practices and left to a place that appreciates their employees and customers.