Wilkes Barre, Pennsylvania
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Went to Pep Boys in Wilkes-Barre, PA for a simple Differential Oil Change on my pick up truck and ended up also paying for a new Rear Brake Line that was broken by one of their mechanics during the service. A $50 dollar repair turned to $186.81, due to THEIR MISTAKE!!

I was at the shop waiting during the repair so there was no way for them to wiggle out of their mistake. The kicker was Pep Boys offered no compensation for THEIR MISTAKE on my bill. They could of at least waived the labor charge for the extra 3 hours it took to replace the brake line THEY BROKE! Pep Boys suck!

Last time I go there! Zero customer service skills by any of the staff in the repair garage.

Product or Service Mentioned: Pep Boys Oil Change.

Monetary Loss: $137.

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