Went to get my timing belt & waterpump changed. I told them that morning if they could not get it finished, i would bring it back after my trip, i was told "no Problem".
I called and was told they couldn't get it done that day, the "mechanic was having problems, he had never changed a timing belt on honda pilot". After calling the district manager i got my truck 6 hours after it was promised. OK so fast forward only 60,000 miles truck won't start, new garage I towed it to says" timing belt is shredded and the water pump fell off when they took the timing belt off of it. Mechanic told me the waterpump was original and the belt did not look 60,000 miles old.
I'm taking the parts to them an demanding my money back.
*** Pep Boys. Annapolis MD
Monetary Loss: $800.