Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

i had pep boys put new tires on my 2013 bmw, they completely scratch and deep gashed every rim on my car and then refused to do anything about it. i am currently taking them to small claims court.

do not ever go to pepboys for anything unless you want your car destroyed and left to drive a junker after their done. then they will refuse to do anything about it. my car was absolutely perfect until they butchered the rims on my car.

incompentent, bad employees, bad customer service, ill managed. now my car has four damaged rims due to their incompetence and refusal to repair what they damaged

Product or Service Mentioned: Pep Boys Tire Installation.

Reason of review: Damaged or defective.

Monetary Loss: $2000.

Preferred solution: Full refund.

Pep Boys Cons: Poor service.

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