Not resolved
1.0
Details
Customer service
Product or Service Quality
0 comments

I had an appointment scheculed for 9am on Thursday the 24th for an oil change.Once I saw them pull my vehicle around to the bay area, my friend and I went onto take care of some errands until until the detail was completed.

11:28, I received a call from (acting manager) Oldem stating they could not remove the drain plug in fearing it would break. So I stated to Oldem not to continue and then I asked Mr. Oldem why did it take so long for him to call me after such long peroid of time to say theycould not do it. I was one of the first customer.

Mr. Oldem stated because they were trying to get tbe drain plug off. I stated to him I would be there shortly. Once I arrivd I received the invoice and I left.

The next day in driving my vehicle, I smelled oil burning. Once I arrived home, shortly afterwards, I looked underneath the vehicle and saw oil on the surface of my garage in which I took pictures.I drove to Pep Boys and spoke with one of the technician and informed him that I had a large amount of oil that leaked out of my vehicle onto the surface of my garage. It was placed on the rack and it was found that out of nowhere, I had received a hair line crack causing oil to leak from my vehicle that was not there prior to me brining it in to Pep Boys, as a fact I have several witnesses that are willing to testify that nothing was wrong with my vehicle prior to me bringing it to"Pep Boys". They were unable to stop the leak and Mr.

Oldem said that I could leave and that he was going to get an estimate for an oil pan and that he would call me back once he get a price. The day went by and I heard nothing else from Mr. Oldem. On the 31st, I spoke with Mr.

Oldem and asked why I did'nt hear back from him. In shortness I stated to him I could'nt believe that's way Pep Boys treat their customers and since the issue occurred with them that they should rectify it. He stated he would speak with his manager Jeff. I did'nt hear anything.

I spoke with the corporate office and made a complaint. I received a refence number and was told that someone would contact me within twenty four to forthy eight hours. I have not heard back from corporate as well. Ooooh, listen to this!!!!

while walking around inside the store, it was stated that they were going to write it up but once I called it in , it would be declined. Wow!!!!

If this is how customers are treated at Pep Boys they should not be in business.Consumer Affairs here I come....

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of pep boys customer care. Pep Boys needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned pep boys customer care in their reviews. You may find this information helpful for further shopping at Pep Boys.

Had an Experience with Pep Boys?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Pep Boys - Bogus Repairs PEPBOYS Pep Boys "03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our..." Read more Albuquerque NM San Mateo Pep Boys Location - http://bit.ly/2lVarYy Pep Boys "Detailed PDF's and info can be found here: http://bit.ly/2lVarYy I always get oil changes at the Subaru dealer in Albuquerque. It is nice because they notice other things, if they..." Read more Pep Boys - Rude Cashier Review from Bellevue, Washington Pep Boys "The lady who was the cashier was rule She Was no help with what said yes I need my refund I she yes have many..." Read more Pep Boys - Charged double the quoted price, mechanic left oil cap off, transmission dip stick out Pep Boys "I went to pepboys in Orlando florida store number 1496. The manager there quoted me for $1189. When I asked the manager how much it would cost to add something..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more 'Xlibris Staff is Clueless and Not Recommended Xlibris "I purchased my self-publishing package in December 2015 as an incentive to reach my goal of finishing my book. This information was provided upon my purchase and I confirmed that..." Read more