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Pep Boys Customer Care Review from Destin, Florida

I had an appointment to get tires I had already purchased. I was 15 minutes early and was told they were behind an hour and a half. Everytime I do business with these people, it is a cluster f##$. They are rude and have an excuse for everything. My advice to management is get someone who wants to work and can be more courteous to patrons. Dont understand how they can stay in business with their current staff. Ill never be back there again.
1.0
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Pep Boys Customer Care
#883937
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Pep Boys Customer Care Review

RUDE EMPLOYEE. Pep boys on lake mead and tenaya, bought 4 tires last year, they replaced all 4 valve stems in the 1st month, still have problems with them holding air. Today i went to get air sensor light on. Waited 5 - 6 minutes, no biggie. Older man, briwn hair, glasses. He explains that the hose is broken, walk away shaking his head. RUDE
3.9
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Pep Boys Customer Care
#867569
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Pep Boys - Communications-Service & APPOINTMENTS in HEMET CA

ONCE again, TODAY, I drove nearly an hour from my city through construction only to be told AGAIN that the SPECIFIC worker was NOT scheduled to be here today after being TOLD to COME in the night before! I nearly burst out in tears! I could NOT believe it! I even had my extra ride waiting! They did it to me again! Even got there by 8am! Manager said "he didn't know WHY the guy on the phone told me to come in!" WELL I DO! Because they're all idiots! Nothing ever changes! What the heck is wrong with that place-or is it YOUR WHOLE COMPANY? I've had the WORST customer service there ever in my life! Nothing else is closer to me sadly! I'm SO screwed! sigh...........................
1.8
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Pep Boys Customer Care
I didn't like
  • Hold car for days due to days off
  • Terriable customer service
  • Being lied to
#845125
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I was treated horriable at pep boys....i would not ever go to this place and i tell all of my family and friends about how badley i was treated also....
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Anonymous
Anonymous

Absolutely the most unprofessional company...they are crooks with a big smile....Brought my car in to have a tire checked for a leak...told me I needed 4 new tires...I just pu...

1.0
Product
Pep Boys Customer Care
#841901
Don't you realize pep boys how many other tire place there are Do not honer appointment and did not pick up the phone to call or email me. Appointment was confirmed in the morning . But looking around the the web I see the main company doesn't care or else they...
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Pep Boys Customer Care
#831074
Pep Boys Customer Care Review from Houston, Texas
I schedule an appointment on 4/13 for set of tires to be installed on 4/14 @12 pm.First of I chose this location because the website stated that 4 where in stock. Drop my vehicle off at 8 am for my noon appointment, at 2 pm they informed me that all tires weren't in...
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1.6
Product
Pep Boys Customer Care
#829961
Pep Boys - Customer Care Review from Stone Mountain, Georgia
I had an appointment scheculed for 9am on Thursday the 24th for an oil change. Once I saw them pull my vehicle around to the bay area, my friend and I went onto take care of some errands until until the detail was completed. 11:28, I received a call from (acting...
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1.0
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Pep Boys Customer Care
#764836

Pep Boys Customer Care Review

Had a rotten experience that spanned two days and $2100. But i have found the store manager and their customer care to be good folks concerned about protecting the pepboys brand. Dont rant here because it neither helps you get satisfaction nore does it help pepboys. CALMLY call their customer care. They do care!
2.0
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Pep Boys Customer Care
#759034
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Pep Boys - Very Poor Service

These guys should change their company name to *** Boys. The first time I went there to get a new set of tires, things went very well and I thought, great, I'll bring the car back for other services as needed, what a bad decision that was... Scenario one I brought the car in for a "tire pressure low" indicator warning on my dash to get it looked at and taken care of, I let them know that I would be waiting in the waiting area until they were done with it. 5 hours later, no wod despite checking more than a few times. Finally after 5 hours, I check again and the clerk behind the desk tells me my car was read almost three hours ago and that they had called and left a message at my home to let me know, I told the guy that I had been sitting in their waiting area the entire time and he looked at me like "so what" and asked me to sign the paperwork and go get my car, I told him I wasn't signing anything until I walked out and looked at it to make sure that the work had been done, whereupon the "manager" came up to me, looked at me and said "we're backed up and some of these guys haven't even had their lunch yet. " I responded with "Am I supposed to feel bad because you can't properly staff a shift?" He looked at mw non-plussed, we went out to the car, I made sure that the light was off on my dash, signed the paper, took my copy and left. Scenario two Again went to these guys because "tire pressure low" sensor went off on my dash and this time waited while two very cute young things were given service in an almost empty store, I though not much of it, waited my turn and went up to the clerk when it was my turn. I explained what the problem was and was told that they were only taking appointments (It's a good thing I didn't roll into the lot with my engine burning or anything, I'm afraid to think what might have happened). I registered a complaint with the "manager" (a different one this time) and got the same response. Frustrated, I left, got in my car and immediately called their customer service department to explain what had just happened and got the following, after telling the representative 1. what store I was calling about, 2. what service I was asking about and 3. what just happened, he stated that he would escalate it to the "area manager". He then proceeded to ask me the following questions 1. which store was I calling about? 2. what sort of service had I been trying to get? I hung up out of pre frustration, took my car to the nearest dealership and got the help I needed with little fuss. Moral There may in fact be good Pep Boys locations where you can expect professional customer service and competent workmanship, but the San Carlos CA location doesn't appear to be one of them and don't bother trying to call "customer service" because they in my opinion appear to have their heads up their collective A@##s.
1.0
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Pep Boys Customer Care
#742046
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Be warned about the service center here. I checked my car in for an oil change with Shaunna and maybe she was having a bad day or is just always slightly not friendly. Not a big deal at all - I get it. I asked for my tires to be rotated and was told they would be as...
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2.0
Product
Pep Boys Customer Care
#700297