Manufacturer: Pep Boys Category: Customer Care Clear all filters (41 of 41 reviews match)
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I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking. I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I...
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Pep Boys Customer Care
#1057351
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took my car to pep boys automotive and could not get any information about my car all I got was the run around from carlos the person over automotive and all the store assitaints never have I taken my car some place and got this kind of service I will never use pep...
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Anonymous
Anonymous

Every time I see these people who can't even spell it makes me wonder if they understand what happened.

1.0
Product
Pep Boys Customer Care
I didn't like
  • Terriable customer service
  • Customer service
  • So disappointed with this company
#1039495
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Had to call three or four times to get the order correct (4 hours of my time!) they kept changing their mind making mistakes finally issued a gift card but you never came waited picking up parts for the gift card messed up my schedule with my mechanic only half the...
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Pep Boys Customer Care
#1004158
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Pep Boys Customer Care Review

#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Pep Boys Customer Care Review

#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Pep Boys Customer Care Review

#923347
3.0
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
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Pep Boys Customer Care Review

#867569
3.9
RUDE EMPLOYEE. Pep boys on lake mead and tenaya, bought 4 tires last year, they replaced all 4 valve stems in the 1st month, still have problems with them holding air. Today i went to get air sensor light on. Waited 5 - 6 minutes, no biggie. Older man, briwn hair, glasses. He explains that the hose is broken, walk away shaking his head. RUDE
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to...
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5.0
Product
Pep Boys Customer Care
#997493
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I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for some help and see if I could get a tire plugged. I was told "no, they...
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1.0
Product
Pep Boys Customer Care
#971351
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my...
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1.5
Product
Pep Boys Customer Care
#948635
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then go to the service desk and let them get the part for u From THEIR store and look at the sick mark up!!! Wat a rip off!!!! The customer is getting slammed!!! Most people don't even know this is happening!!!! They have some sorry excuse about labor and warranty...
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1.0
Product
Pep Boys Customer Care
#942612
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I went to pep boys in Rock Hill South Caroline on cherry road. My sales associate was name Rose.she is best every. I was very frustrated because my guy friend purchased a car from FAmily auto sale and it broke down the next day. I was very upset and took the care to...
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5.0
Product
Pep Boys Customer Care
#910053
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I had an appointment to get tires I had already purchased.I was 15 minutes early and was told they were behind an hour and a half. Everytime I do business with these people, it is a cluster f##$. They are rude and have an excuse for everything. My advice to management...
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1.0
Product
Pep Boys Customer Care
#883937
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ONCE again, TODAY, I drove nearly an hour from my city through construction only to be told AGAIN that the SPECIFIC worker was NOT scheduled to be here today after being TOLD to COME in the night before!I nearly burst out in tears! I could NOT believe it! I even had my...
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1.8
Product
Pep Boys Customer Care
I didn't like
  • Hold car for days due to days off
  • Specalized mechanics never on site
  • Being lied to
#845125
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