Manufacturer: Pep Boys Category: Customer Care Clear all filters (44 of 44 reviews match)
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Yes, I was at Store 167 for a Warranty wheel alignment.I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is...
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1.5
Product
Pep Boys Customer Care
I liked
  • Various auto products and parts
I didn't like
  • Customer service
  • Poor service provided
  • Low priority for warranty maintenance service
#1078176
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I went to a local pep boys and was given first a run around and then issue a fed ex from to return the item for free. Because of the item not being wrapped the same way from the company I had to pay extra for the return. I have tracked that the item was received. Now...
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Pep Boys Customer Care
#1071539
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I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking. I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I...
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Pep Boys Customer Care
#1057351
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Pep Boys - Never again

#1085724
Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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Pep Boys Customer Care Review

#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Pep Boys - Simple Review #1481400954
1/1

Pep Boys Customer Care Review

#970779
1.0
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Pep Boys Customer Care Review

#923347
3.0
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
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took my car to pep boys automotive and could not get any information about my car all I got was the run around from carlos the person over automotive and all the store assitaints never have I taken my car some place and got this kind of service I will never use pep...
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Anonymous
Anonymous

Every time I see these people who can't even spell it makes me wonder if they understand what happened.

1.0
Product
Pep Boys Customer Care
I didn't like
  • So disappointed with this company
  • Customer service
  • Terriable customer service
#1039495
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Had to call three or four times to get the order correct (4 hours of my time!) they kept changing their mind making mistakes finally issued a gift card but you never came waited picking up parts for the gift card messed up my schedule with my mechanic only half the...
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Product
Pep Boys Customer Care
#1004158
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to...
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5.0
Product
Pep Boys Customer Care
#997493
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I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for some help and see if I could get a tire plugged. I was told "no, they...
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1.0
Pep Boys Talleyville, Delaware
Product
Pep Boys Customer Care
#971351
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my...
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1.5
Product
Pep Boys Customer Care
#948635
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then go to the service desk and let them get the part for u From THEIR store and look at the sick mark up!!! Wat a rip off!!!! The customer is getting slammed!!! Most people don't even know this is happening!!!! They have some sorry excuse about labor and warranty...
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1.0
Product
Pep Boys Customer Care
#942612
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I went to pep boys in Rock Hill South Caroline on cherry road. My sales associate was name Rose.she is best every. I was very frustrated because my guy friend purchased a car from FAmily auto sale and it broke down the next day. I was very upset and took the care to...
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5.0
Product
Pep Boys Customer Care
#910053
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