Product: Pep Boys Customer Care Clear all filters (52 of 52 reviews match)
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Pep Boys - Great service

5.0
Details
Will at pepboys in highlands ranch was extremly helpful after i scratched my bumper. I would reccommend the team at his location any day.
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Author
Location
Sedalia, Colorado
Service
Pep Boys Customer Care
Pros
  • Prices
Reason of review
Good customer service
Review #1578142 is a subjective opinion of poster.
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Pep Boys - Sales & Rewards codes DON'T WORK!!

1.0
Details
Codes DONT WORK sales, rewards Bullshit Sad
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Author
Service
Pep Boys Customer Care
Review #1432269 is a subjective opinion of poster.
0 comments
1.0
Details
Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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Author
Service
Pep Boys Customer Care
Review #1400745 is a subjective opinion of poster.
0 comments
2.1
Details
The next day I received an email from Pep Boys telling me my order was ready. This was on Saturday, they also said I had 8 days to go in pay and pick it up. Sunday I arrived at the store, handed them my order, which showed total, order number and all and they told me...
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Author
Location
Orem, Utah
Service
Pep Boys Customer Care
Cons
  • Lied to treated like im a fool price switching
Reason of review
Poor customer service
Loss
$30
Preferred solution
Fire the guy at the register.
Review #1345898 is a subjective opinion of poster.
1 comment
1.0
Details
I had an appointment at 10 am I drop my truck off to have rims put on I got a call at 20 after 12 telling me they need a 6$ part and they won’t have it till 5. I assumed they were working on my truck because o had an appointment they hadn’t started on my truck I had to...
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Anonymous
#1541867

Here we go again, woe is me I am being treated unjustly because I am a female. Equal rights now a days Babe!!! You get to wait like everyone else. BTW learn how to spell

Author
Location
Fullerton, Pennsylvania
Service
Pep Boys Customer Care
Review #1325416 is a subjective opinion of poster.
3 comments
1.2
Details
Your employees at Caguas PR 00725 are gross they have no manners They do not on their vocabulary good mornings thank you can I help you is not on their vocabulary treatment is worst. I hope I don’t have to comeback
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Anonymous
#1477232

No because MOST customers give you a sarcastic response when you greet them. you say “good morning” they say “what’s so damn good about it”. Thank you gets you “why are you th...

Author
Location
Caguas, Caguas
Service
Pep Boys Customer Care
Reason of review
Poor customer service
Review #1241852 is a subjective opinion of poster.
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Pep Boys - *** boys steal your keys

1.0
Details
My original Nissan key was taken off of my key ring and replaced with another programmed key. Now I have to do a police report because somebody that works at the Pepboys located at 1300 North Expressway Griffin Ga. One of their *** employees was planning to steal my car or they lost my key and kept silent about it.
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Author
Service
Pep Boys Customer Care
Reason of review
Poor customer service
Review #1201788 is a subjective opinion of poster.
0 comments

Pep Boys - ANGRY

Called made an appointment for the Glenolden store, phones has been sent over to the Brookhaven store. but no one had mention that so I went to Glenolden and they are closed down, under repair. When I called the number I called yesterday and ask why I am here if you are closed down, they told me that this was the Brookhaven store and the phones were turn over to there location, just saying don't you think I should have been told that when I made the appointment , Also whoever answered the phone was very rude. Pep Boy you are Fired.
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Author
Service
Pep Boys Customer Care
Reason of review
Poor customer service
Review #1106412 is a subjective opinion of poster.
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Pep Boys - Never again

Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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Author
Service
Pep Boys Customer Care
Reason of review
Poor customer service
Review #1085724 is a subjective opinion of poster.
0 comments

Pep Boys - Very Poor Customer Warranty service

1.5
Details
Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is serviced. The alignment bay was empty the entire time at the store. At 10:15, I was stunned to see another vehicle in the alignment bay for service instead of mine. The Maint. supervisor said it was going to be a little longer. I asked for my keys and left the very poor servicing store. I then came back and asked for the Business card. This I will be using to make a formal complaint in as many website and government agencies I can email this store giving low priority to Warranty customers ahead of Paying customers. It is a farce the customer service signs in the store. While chatting, The person said I wasn't responding and quit the chat at Pepboys Website about my complaint. The chatter never responded back. Then I get an email from store 167 saying that they were" sorry I couldn't make the schedule appointment and to reschedule again". This is how Pepboys covers for their negligent customer service. The above description is exactly what I wrote during my initial chat at PEPBOYS website chatting service. I copied it before the chatter disconnected me for not responding.
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Author
Location
Miami, Florida
Service
Pep Boys Customer Care
Pros
  • Various auto products and parts
Cons
  • Customer service
  • Poor service provided
  • Low priority for warranty maintenance service
Reason of review
Poor customer service
Preferred solution
Partial refund on Warranty alignment service
Tags
  • Poor Warranty Maintenance Service
Review #1078176 is a subjective opinion of poster.