Manufacturer: Pep Boys Category: Customer Care Clear all filters (13 of 13 reviews match)
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to charge. When we walked in with it the guy at the counter went right on back and got us another battery no questions asked. They are the best. The Pep Boys on the Beach are the ones...
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5.0
#997493
I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for some help and see if I could get a tire plugged. I was told "no, they were closing in an hour". I went up the street to a Firestone store which was getting ready to close. I explained my situation and they made an effort to help me. Ten minutes...
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my payment. I kindly asked why my passenger side window was down and received no response. I was curious about the window because that window is broken, and I never roll it down. I told...
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Pep Boys Customer Care Review

#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Pep Boys Customer Care Review

#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Pep Boys Customer Care Review

#923347
3.0
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
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then go to the service desk and let them get the part for u From THEIR store and look at the sick mark up!!! Wat a rip off!!!! The customer is getting slammed!!! Most people don't even know this is happening!!!! They have some sorry excuse about labor and warranty prices lolol PEP BOYS is a rip off!!!!!! Dealers don't even stoop that low!!!!!!!! U r sorry if u take your car to this dump!! I talked to different stores random and the employees...
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I went to pep boys in Rock Hill South Caroline on cherry road. My sales associate was name Rose.she is best every. I was very frustrated because my guy friend purchased a car from FAmily auto sale and it broke down the next day. I was very upset and took the care to pep boys to kind out all the problems. Rose made me feels so much better. She is so knowledgeable about what she does. I will forever be grateful and a loyal customer of Pepe boys...
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I had an appointment to get tires I had already purchased.I was 15 minutes early and was told they were behind an hour and a half. Everytime I do business with these people, it is a cluster f##$. They are rude and have an excuse for everything. My advice to management is get someone who wants to work and can be more courteous to patrons. Dont understand how they can stay in business with their current staff.Ill never be back there again.
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1.0
#883937
ONCE again, TODAY, I drove nearly an hour from my city through construction only to be told AGAIN that the SPECIFIC worker was NOT scheduled to be here today after being TOLD to COME in the night before!I nearly burst out in tears! I could NOT believe it! I even had my extra ride waiting! They did it to me again! Even got there by 8am! Manager said "he didn't know WHY the guy on the phone told me to come in!" WELL I DO! Because they're all...
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1.8
I didn't like
  • Hold car for days due to days off
  • Makes apnts w me only to be turned away since worker not in
  • Being lied to
#845125
I was treated horriable at pep boys....i would not ever go to this place and i tell all of my family and friends about how badley i was treated also....
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Anonymous

Anonymous Absolutely the most unprofessional company...they are crooks with a big smile....Brought my car in to have a tire checked for a leak...told me I needed 4 new tires...I just pu...

But looking around the the web I see the main company doesn't care or else they would employ better staff. Don't you realize pep boys how many other tire place there are Do not honer appointment and did not pick up the phone to call or email me. Appointment was confirmed in the morning . But looking around the the web I see the main company doesn't care or else they would employ better staff. Don't you realize pep boys how many other tire...
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I schedule an appointment on 4/13 for set of tires to be installed on 4/14 @12 pm.First of I chose this location because the website stated that 4 where in stock. Drop my vehicle off at 8 am for my noon appointment, at 2 pm they informed me that all tires weren't in stock. I called customer service and they pretty much just put the blame on the location. MAD AS ***!! THEY WILL NEVER GET THE OPPORTUNITY TO EARN MY BUSINESS EVER!!My on fault, ...
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