Product: Pep Boys Customer Care Clear all filters (50 of 50 reviews match)
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All I can say is that you should not go to pepboys because we do rip you off 100% positive we rip you off. We do not take care of the customers and we as employees get paid ***. While managers do whatever the *** they want and when we stop for a breather or anything we...
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Anonymous
Riderman

I caLl BS! This person is a parts replacer not a mechanic. Not just beacause he states he works at pepboy\'s, but who the heck replaces control arm bushings and does not per...

Anonymous
nobody

I don\'t even see how their commission system is legal, they cut half of your measly commission if someone gives you a bad survey because the *** that calls the customer durin...

Product
Pep Boys Customer Care
#292083
Please, if you need auto work done go to Mr. Tire leave PEPBOYS alone. All they care about is making money and not the safe operation of someone's car. I took my van to get tires on it and a alignment . The was suppose to put the tires on the front but instead they...
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Anonymous
pepboys

:cry :cry :cry :cry :cry :cry by law the best tires must go in the rear they probaly replaced the fronts then moved to rear

Anonymous
billddrummer

@John, I go to Discount Tire for my tires, and according to them (and the NTSB and DOT), newer tires should be placed on the rear, no matter whether the car is FWD, RWD or...

Product
Pep Boys Customer Care
#286250
I needed a towed and call the 1800pepboys number and made arrangements to pick up my vehicle with details on were to leave the key, I call the State Police to asure I have call a toll truck and to please give pepboys driver enough time to pick my vehicle. Well after...
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Anonymous
hahahahahahahah

maybe you should not be driving a pos :cry

Anonymous
joe smith

Cops don\'t impound disabled vehicles. That tow truck would have taken you where ever you wanted to go, you just didn\'t want to pay, so they towed it to their yard.

Riverside, Illinois
Product
Pep Boys Customer Care
#283645
For the second time in a year, I have dropped my vehicle off to have it serviced for the check engine light. The first time I dropped it off, they kept it for 3 weeks with no update. I finally had to call them. They kept it an additional week to fix the problem. After...
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Anonymous
try this

you can press prompt# 7 if you call the store- that will get you to the store mngr automatically

Anonymous
nobody

credit line? hahahaha what are you at a bar?.... :cry :cry :cry :cry :cry :cry :cry

Product
Pep Boys Customer Care
#280750

Screw pep boys

3 faulty alternators 1 wrong one 6hrs 3 times getting stuck, 2 hrs for a battery , 1500.00 for a cooling system then forgot to include a cooling sensor so i paid another 100.00 for diagnostic fee 25.00 for the part and 156.00 to put it in 4 1/2 hours later plus now they charge a shop fee this could have been done for 500.00 THEY TRULY ARE THE WORST. nobody seems to care about the customer the store manager is rude and doesnt want to hear it. all they have is phony excuses. they suck
Product
Pep Boys Customer Care
#276640
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Pep Boys - Poor Attitude / Customer Service

I have been a loyal customer for many years with Pep Boys from buying parts to accessories. I have always liked the cleanliness and selection therefore when my car shut down on me out on I-95 and had towed to my house. You were the first people that I called for some help. I am somewhat knowledgeable on cars and decided to pull back the timing cover thinking my timing belt had broke on a 94 Geo Metro. It has a non-interference motor so nothing with valves etc. is harmed if the timing belt breaks. Sure enough it was the belt, I called to see how much to get it fixed and to bring to you for repairs. I spoke with Ken in service and tried to explain what I am telling you now, but as soon as I said I took a whole 7 bolts out, just enough to inspect the timing belt before I brought it to you, I was shut down an told in his exact words " I wont touch it! " I said what do you mean? I was told that I started something and he won't get involved ??? You have to be kidding me...with today's economy and me stranded, you mean to tell me, sorry about your luck! not going to help? So, needless to say, I have been driving my car for the last 2 days with a smile on my face after taking it to the dealer and paying $250.00 I bought the car for gas purposes and love it! I will tell you this, you and everyone else by word of mouth that I know or come in contact with, won't go or be referred to you because of the lack of customer service!! I was glad to take it to the dealer, they get a bad wrap for being over priced, but I tell you what! At least they care !! Paul / Jacksonville Florida
Product
Pep Boys Customer Care
#233557
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I went to Pep Boys located on Vineyard in the city of Ontario California. We have a SUV that we have taken awesome care of. When we took it in no lights were on. After they told me it will be over 1000 dollars to fix the AC I declined and when I drove the car out the...
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Anonymous
nopepforme

Took. My brakes twice paid over 550.00 and still not working right

Anonymous
George Thompson

they dont know what they are doing and they are greedy to i hope they all drop dead used to take my vehicles down the street told inspect it if it flunks i;ll put most of the...

Product
Pep Boys Customer Care
#176893
Purchased a 2-guage 48 inch battery cable only to find that inside the plastic package was a 40guage 38" cable. This occurance wasted hours off my time because the product was either mislabeled or a lessor product than indicated was purposely substituted. Tried to...
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Anonymous
michael

hey catalina, no disrespect intended, but that is not a worthy complaint. Even if they dont NEED ur information, its simply a store policy to collect customer information on a...

Anonymous
Catalina25

No Jason ... I don\'t think they put the wrong product in the package. All they had to do was return my money! They don\'t NEED my name, they don\'t NEED my address, and they...

Product
Pep Boys Customer Care
#162288
they put me on hold for "a minute" and after 8 long minutes i hung up and called back and asked for a price on a battery, i tried to tell him the type of battery i needed and they kept asking me about the moter size but nothing about a battery, then they hung up on me....
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Anonymous
WOW

WHAT A BONE HEAD I WOULD OF HUNG UP TOO.

Anonymous
smart person

this person have nothing better to do but complain about something he has no idea if was me i sell the dummy a motorcycle battery

Product
Pep Boys Customer Care
#159282
Arriving at the Bayshore, N.Y Pep Boys on Sunday at 8:30. I figured I would wait in the parking lot till the specified 9:00a.m. opening. There were 15 cars in the parking lot and two people waiting at the door. I left the parking lot a 9:20. The store was still not...
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Anonymous
TIRED OF PEP BOYS ***S

GET A REAL JOB YOU WORTHLESS THIEVES! PEP BOY EMPLOYEES ARE THE WORST GARBAGE THE WORLD HAS EVER SEEN! BASTARDS!!!! :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( ...

Anonymous
Jennifer

Comments like this always bother me Why is it that people always say the lazy workers or they dont give the best customer service. The people that complain about this are usua...

Product
Pep Boys Customer Care
#143690