5 months ago I brought my truck to the Pep Boys in Redondo Beach to have the center support bearing replaced. I provided them with the correct part, however when I went to pick up my truck they informed me that the part I gave them to use was not the right one and they had used a part they had in there store.
2 days ago the Center Support bearing they put on failed and shredded, shoving my drive train into my transmission. When I brought my truck back to them and showed them what had happened the manager was very rude and not willing to help. When I finally convinced him to look at my truck he had his mechanic drive it into the garage. The mechanic full well knowing that the drive train was hanging down and the truck wasn't really drive able, got in and sped off around the parking lot screeching tires and all.
Once he got into the garage he couldn't get it on to the lift and backed up to re angle it, crashing my tail gate into a dolly hanging on the wall and breaking my tail light and denting my bumper. When they finally got the truck on the lift and looked at it the manager came over and told me the part obviously needed replacing and that I wouldn't have to pay for a new one because the one I had was out of warranty. I then had an argument with the manager because he refused to fix it, he then got angry and had the mechanic pull my truck out of the garage threw the keys at me and told me to take it somewhere else. I will never be taking my truck there again.
The mechanics that work there are totally unqualified and have no clue what there doing.
Product or Service Mentioned: Pep Boys Part Installation.