Not resolved
Customer service
Price Affordability
Product or Service Quality
Service Scheduling

I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of tire rotation.

After 45 minutes, my car was done and you know what I knew I could be cheated and it was true. My tire wasn't rotated because I put a mark on my front tires before I left at home and the same tire is still there after my oil change. It wasn't the first time that it happened to me so I did the same thing. I did not complain when I discovered it, I just left and told to myself never to come again to Pep boys.

I think I should tell my friends too to get away from Pep boys because of my bad experience. I paid the right price but the service in not good enough.

What a day! Cheaters!

Product or Service Mentioned: Pep Boys Tire Rotation.

Reason of review: Poor customer service.

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