Not resolved
2.0
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Customer service
Product or Service Quality
Staff
Value for money
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I went to go and get my car assesed by Pep Boys, they said that they would evaluate the damage and would charge me x amount of money for it. It took them all day to assess it and when I looked at the report, they not only tried charging me an extra 500 dollars, but they also broke one of my spark plugs and never told me AND tried to add the fix to the bill.

I don't know what was going on, but I feel as if they were trying to take advantage of my ignorance.

I didn't know Pep Boys had such low ethical standards for how they do business. And, now I am having to pay extra to make up for their mistakes.

Reason of review: Pricing issue.

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