Pep Boys Car Repair Review
Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads.First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact.
I went back next week for 30k waranty maintenance thats when fishy stuff happened. Representative called me to notify me that the front and back rotors needed to be replaced as well as the pads! I've told her that i've done the front break at their location last week and I will not pay for service twice. She said that she neened to talk to the manager.
Few minutes later she called to notify that since they did the front breaks they will replace them for free but the back still need to be replaced. I've agreed to front breaks replacement as well as the original reason i was there the back breaks i went to check with the dealership. When i got out of the Pep boys i've noticed rattling noise on the front right side and asked the dealership to check that as well. Dealer said that there is still plenty of life on the back breaks as well as rotors and that the noise was caused by the some spring that was adjusted during maintenance.
Leaving the dealer i still heard the noise so i went to a local guy and he told me that the front break pad was not fastened in :O I will never go back to Pep Boys nor that dealership at route 4 Paramus Hyundai.Oh and the noise is gone.
Review about: Pep Boys Car Part Installation.
Review #985813 is a subjective opinion of a user.