Manufacturer: Pep Boys Category: Repair Clear all filters (32 of 32 reviews match)
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IF YOU'RE CONSIDERING ON GETTING YOUR CAR SERVICED HERE, PLEASE READ: If you want to feel taken advantage of, treated disrespectfully, waste your money and be spoken to condescendingly, then this is your place. I've been a loyal customer to Pep Boys for the past 9...
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Ok so i have visited pepboys quit a few times.The first time was to gey a simple yire change, that took three hours to complete, whike everyone was standing around. 2Nd trip was to get a radator flush. Was told it was 59.99 and when i get there the price jumped to...
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We were on a big road trip from Quebec to Oregon and back, we stop in Utah to ski for 2 weeks and had a badluck with our car. My car is a toyota echo 2000 with 150 000 km a really good car. We came to your shop because the car was doing a weird sound. We came right...
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I didn't like
  • Slow job and no repairs
  • Useless staff
  • Total stupidity
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Pep Boys Car Repair Review

#863876
They replaced a water pump and insisted that I replace a new radiator. When I went to the pick up the car there was oil and grease over one of the fenders. We opened the hood and the alternator belt was loose and bouncing up and down. When I got the car home I found 3 bolts missing. They offered a free oil change as a peace offering. I will never visit Pep boys again.
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Pep Boys Car Repair Review

#862665
5.0
Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way while waiting for parts and diagnosing the problem. Work was done professionally and in a timely manner. They took the time to explain the issues the car had and explain the bill. A big thank you goes out to Mike, James, Ryan and the boys. I'm glad to have it back and done right.
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On August 30, 2016, I visited the Pep boys located at 1215 Azalea Road, Mobile, Al. This location is AAA approved for auto repair so I am forwarding my complaint to both you and AAA. My Volvo s60 was taken in for repair. I was told I would be called after diagnosis...
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I made an appointment online to take my car into PepBoys for Sat. Using the PepBoys towing as well. The tow truck took over an hour to reach me. Made me late for my appointment. I'm a rewards member it should of being really cheap. I went 3 miles from my house. They...
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I took my car to Pep Boys on Gunbarrel Road in Chattanooga Tennessee in November 2015 for new brakes and was scammed into paying for new roters. Several months Later I was looking over an invoice from the the Lexis dealership and it read needed new brakes but that...
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Anonymous

Anonymous i have some news for you your car was shaking when you hit the brakes because the rotors were warped, once that happens there is no turning them because they can warp again.

I took my jeep to pep boys cause I needed brakes .i explained i was from out of town so ,they told me i needed brakes,rotors needs turning and i need new calipers.it woud be $703.00.i told them to wait i didn't have that kind of money.so,i found someone to do it and...
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I didn't like
  • Tried to rip me off for repairs
#889874
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I was leaking power steering fluid when I drove my car in after a $2500.00 dollar estimate. I need according to pep boys I need a water pump And nothing was ever mentioned about the actual problem the power steering fluid leak. Now I have a whole in my reservoir has...
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ON 6/22/2016 I took my car in to pep boys to check my AC in my car. It was blowing hot air for a some time and then cool air not cold.The diagnosis was a faulty expansion valve ($50 dollars for the AC check). Took my car back the next day 6/23/2016 for the replacement...
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2.6
I didn't like
  • Unun decided until this problem gets fixed
  • Money was spent was too much for not repaired properly
#871386
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I had my car towed into Pep Boys for a blown radiator hose at the heater core. The car was on the lift for 32 hours before I was able to pick it up for $698. I was horrified, and much to my surprise the District manager's number isn't given out at the local or ...
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1.0
I didn't like
  • Customer service
#865606
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