Pep Boys Car Repair Reviews

Pep Boys Car Repair 1 of 2
2.2
(12 reviews)
Product or Service Quality
Service Scheduling
Value for money
I took my car to Pep Boys on Gunbarrel Road in Chattanooga Tennessee in November 2015 for new brakes and was scammed into paying for new roters. Several months Later I was looking over an invoice from the the Lexis dealership and it read needed new brakes but that "the roters could be turned". I took my car to Pep Boys thinking that I would save money but unfortunately I didn't read the Lexis invoice before they lied for my need on new" rotors....
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I took my jeep to pep boys cause I needed brakes .i explained i was from out of town so ,they told me i needed brakes,rotors needs turning and i need new calipers.it woud be $703.00.i told them to wait i didn't have that kind of money.so,i found someone to do it and they put new brakes and new rotors on there for 250.00.that was wrong of them to charge me that much and i did not need new calipers .now my jeep drivers like new.i will not take my...
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I didn't like
  • Tried to rip me off for repairs
#889874
I had my car towed into Pep Boys for a blown radiator hose at the heater core. The car was on the lift for 32 hours before I was able to pick it up for $698. I was horrified, and much to my surprise the District manager's number isn't given out at the local or corporate level. I asked him to call me back 5 times and 2 weeks later and still not a call back. Every time I called Corporate they told me the local Manager close the case in the...
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1.0
I didn't like
  • Customer service
#865606
I bought tires on 05/08/16 at that time i also got the road hazard Today06/12/16 my wife found a nail in one of the rear tires,went to the store at 112 N Academy to have it repaired. She was at the store for more than 1 hour,they looked at the tire and said that if they the nail out that the tire would blow up and sent her out the door. so i want to know just what is road hazard if it is not to cover a nail. after shopping there for over 12...
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3.3
I liked
  • Great parts
I didn't like
  • Poor staff concerns
#864559
We recently tried out the Pep Boys on Eisenhower Pkwy in Macon GA for one of our fleet vehicles because it takes the Wex fleet cards. The vehicle was having brake issues. We brought it in, were quoted 400 dollars for the repair, and paid it. When we got the vehicle back it was still having brake issues, to the point that it was not safe to drive and in frankly a dangerous condition. We returned it to the store and were told it will be...
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1.0
#863887
Terrible Service at Pep Boys
Terrible Service at Pep Boys
I took my Dodge Durango to Pep Boys on May 6th. The store location is 902 N. Imperial Ave. in El Centro, Ca, phone number (760)353-8565. I started with the Service Department employee "Marcos" and explained that the temperature gauge rose a little. The next day Pep Boys [Marcos] called us and informed us that we needed a new radiator which would cost $1200.00; this price would be after discounts. I was upset but, my husband gave it the okay....
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1.3
I didn't like
  • Pricing
  • Service manager conduct
  • Manager
#856799
I took my Jeep to Rock Hill SC Pep Boys and told them I had water leaking into passenger side floor. I told them I had looked on the Internet and found it is a common Jeep problem with a/c drain tube the most likely cause. The diagnosis I was charged $35 for was leaking evaporator, thermostat and probably water pump. The estimated repair cost was over $1200. I told them it must be time to trade cars and left. I went to a local garage and showed...
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3.1
I liked
  • Comfortable waiting room
I didn't like
  • Unwilling to fix their issue
  • Dishonesty of work needed to be done
#830412
I bought a used 1999 Honda Accord and while driving in a rush to get home on a stormy night, hydroplaned into a highway median and ended up bending my axel inwards pretty badly. Now I stressed that I bought the car USED and therefore, it was not in perfect condition from the start, but I could get from point A to point B safely everyday. I had my car towed to a local Pep Boys to assess the damage and give me a gross estimate of the bill. It...
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Took my brand new car in to plug a slow leak in a tire, they somehow drove it into the ramp slashing a good tire. 15 minute service and 3 hours later they couldnt get a replacement. They also scratched up the fender the slashed tire was on then claimed it was not them would review the tapes, then would not let us see the tapes. Obviously it did not exonerate them. I know the condition of my car when I trusted it to them. We found the cost of...
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1.0
I didn't like
  • Terriable customer service
  • Being treated with disrespect
  • Forced to wait hours for them to fix their shoddy workmanship
#825936