Product: Pep Boys Car Repair Clear all filters (70 of 70 reviews match)
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Left my car there they said they will call once its ready. Three ours later I got a call that my Car's break pad are totally gone and its dangerous to drive with that, new will cost 400$. I had no option but to say, ok do it. I went to pick the car when it was ready....
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Anonymous
William

-quote- "I had no option but to say, ok "You had every other option in existence.I know a lot about brake systems, more than I ever wanted to learn so I would have had them sh...

1.0
Product
Pep Boys Car Repair
#1174943
Pep Boys - I feel i got ripped off
Got tires for my car they said I had to replace front hub bearings because it would wear the tires out.they replaced them and the tires also did oil change.after repairs I found a shake in car I could not drive car I turned around and told them . next day they did not...
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1.0
Product
Pep Boys Car Repair
#1168561
Resolved
Finally got a call back from someone after filing an online complaint and its the same as before, just another manager ignoring responsibility. Do not do business with this place. They broke my vehicle, showed me proof they broke it, and then tried to hide the proof....
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1.0
Product
Pep Boys Car Repair
I didn't like
  • Lies and covering up the crime
#1152827
Call for a tow took about an hour said it would cost $24.00 for the tow plus ant work; good so far.Gave the front desk the valet key, signed for work to be put on a computer diagnostic... Left. Walked home... Got a call that they need the remote... Walked back (22 Min....
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Anonymous
Mernie Austria

I have been looking for some new articles to check out! and this gave me great information.

Anonymous
Pabl9

They have waiting for 2 hours my car to be towed and called me to say that they cat towed ...never again will use their services .:(

1.5
Product
Pep Boys Car Repair
#1146457
00 AM today 11/20/17 to reprogram my tire sensor at Pep Boys Brooklyn 354 4th Ave Brooklyn, NY 11215. When I arrived, I was apologized and notified that the reprogramming machine was damaged. I was a little angry, but the guy called another store 2015 Utica Ave....
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Anonymous
William

This is a complaint website.It is not for apple polishing or free advertising.Tell us about someone who ripped you off or hurt your wife's feelings.

5.0
Product
Pep Boys Car Repair
I liked
  • Order online and pick up in store
  • Manager
  • Good service
#1135384

Pep Boys - Horrible customer service

I went to Pep Boys to get a flat tire repair, I dropped my car off before 2:00pm and they told me that it would will be ready around 3:00pm and I came back after 3:00pm and found out that they didn't touch my car and it wasn't even assigned to any technician. I asked one lady there , if I needed to take my car somewhere else she responded you can take your car somewhere else. I took my car keys and left very disappointed they don't even care about customer service, not even an apology. I would not recommend it to anyone. never coming back there.
1.0
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Advertised vs Delivered
Customer service
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Product
Pep Boys Car Repair
#1134681
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Pep Boys - Very poor servicel Criminal negligence = PepBoys WPB, FL

This complaint is to document the very poor service and criminal negligence I was subjected to at the PepBoys service center located at 800 N Military Trail, West Palm Beach, FL. On 10/26/17, I went to PepBoys to get my brake pads replaced. At that time, I explicitly asked for ceramic brake pads. Once presented with the costs, etc., I agreed to the service price and again reaffirmed with the counter agent that the brake pads would be ceramic. Turns out, they did not install ceramic brake pads as requested. This was evidenced by the rapid buildup of metallic dust on my front wheels within a day of washing the car. On 10/31/17, I returned to the service counter with my receipt and confronted them on their error. The service manager looked at the receipt and acknowledged that the brake pads were not ceramic as I had requested, but instead were semi-metallic. She then agreed to replace the pads with ceramic pads provided I paid the difference in cost. She also said there would be no charge for the labor. The next day when I came in to have the brake pads replaced as agreed, I waited at the store for little more than an hour before being told my car was ready. When I asked about paying the difference in the cost of the pads the counter agent said that the manager decided waive additional charge. I kindly thanked the counter agent and left for home. However, when I got home I saw that the front right end of the car had been hit. Evidently PepBoys swiped my car against a wall or post while pulling the car in or out the service shop. However, they intentionally did not disclose this to me when I was told my car was ready. Moreover, I learned in a matter of days that PepBoys still did NOT replace the pads with ceramic pads, as evidenced by the rapid build up of metallic dust on my front wheels within 24 hours of washing my car. I do NOT recommend PepBoys service center located at 800 N Military Trail, West Palm Beach, FL. Their carelessness and wanton disregard for personal property was an act of criminal negligence. Damaging my car without disclosing the accident amounts to a hit and run accident. Moreover, their willingness to send me on my merry way with a damaged car and without the product they purported to install should be grounds for dismissal. What a lousy, lousy experience.
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Product
Pep Boys Car Repair
#1126615
Show
On 7.29.17 I had $726.09 in work on my 2001 Nissan Sentra done at the Redlands Blvd Pep Boys in Redlands, CA. The car was not running properly after the work was done, so I took the car to another shop for a inspection. I was ripped off by the Pep Boys Techs at this...
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Anonymous
LM

Did they ever call you, email you or send you a check?

Product
Pep Boys Car Repair
I liked
  • Prices
I didn't like
  • Illegal actions
  • Lie about the work needed
  • Failure to be clear to customer
#1120878
Pep Boys - $500 serpentine belt
I asked Pep Boys how much it would cost to have one put on my truck they quoted me $500. They knew I was out of town and that we were headed headed to Texas. Come on $500 for a serpentine belt if that's not price gouging what is? Needless to say we call O'Reilly Who...
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Anonymous
Walk-In

So you got the belt for $25 and mobile mechanic installed it for free? A MOBILE MECHANIC FOR FREE? And thats how Americs should be? Wtf...$500 serpentine belt replacement seem...

Anonymous
Anonymous

"lightweight overheating"thought i was familiar with common automotive terms...never heard of that

1.0
Product
Pep Boys Car Repair
#1097636
I made 4 trips to pep boys in Dover De. during the week of Aug.14-18 2017. My first trip 4 hrs. before they tell me what is the matter with my vehicle. They then tell me that they will need to order the parts for my car. I return the following day and wait 6 hours as...
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1.4
Product
Pep Boys Car Repair
#1091449