Pep Boys Car Repair Reviews

Pep Boys Car Repair 1 of 2
2.2
(12 reviews)
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Needless to say, 4 months later my car is still sitting in the yard and i have been getting a ride to work with a co-worker. I will be the first to admit, the timing belt was ancient. The original on the car in fact. but there is only about 52,000 miles on this kia and when you carry a vehicle in to any shop to get it looked at, there is a reasonable expectation the report card the PROFESSIONALS servicing your vehicle come up with after they...
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Pep Boys on Military Highway in Norfolk is the worst. I took my car in for simple brake pads and resurfacing of rotors. They quoted me $517! Are you crazy? I googled brake service and repair in Norfolk and got a number for Big ALS less than 2 miles away. They quoted me $298. I took my car back and went to Big ALS. Less than 2 hours after getting the ridiculous quote from Nehcole at Pep Boys, I am riding around $219 richer and a whole lot safer....
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had my vw bug towed to PepBoys Oceanside (Plaza) for a broken heater hose connector after they replaced it said the car was over heating, strange because I had a new radiator with hoses installed 30 days ago, they came back and admitted three times that they miss diagnosed the problem and would take care of it no charge this was said by two managers and one store manager. 6 weeks later I pick up my car some how the battery was completely dead so...
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Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the mechanic said was the problem. $420.00 and a half-hour later, I still had the same problem. Charged me $125.00 each (2 installed) for parts which I called another Pep Boys store about,...
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Went to pep boys on erst road hpuston to fixa. Leak on my tire. They sd 20 bucks for a plug. To wait ten minutes. An hour later they were took a new walk in's car for service ahead of mine. I went to airline after walking out. To a tire shop in little mexico. I was in and out in 10 minutes and was charged 6 bucks. II have all my tires from pep boys at present. They felt my repair was not important and all shops are independent and dont recognize...
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2.2
#925275
IF YOU'RE CONSIDERING ON GETTING YOUR CAR SERVICED HERE, PLEASE READ: If you want to feel taken advantage of, treated disrespectfully, waste your money and be spoken to condescendingly, then this is your place. I've been a loyal customer to Pep Boys for the past 9 years. It's safe to assume that I've spent thousands of dollars on multiple cars in our household throughout the years. In California, I have never had an issue with their service. ...
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Ok so i have visited pepboys quit a few times.The first time was to gey a simple yire change, that took three hours to complete, whike everyone was standing around. 2Nd trip was to get a radator flush. Was told it was 59.99 and when i get there the price jumped to 99.99. Ok so now today my third trip, i was told when i called that they were availible to plug two of my tires, i drove 20 miles to the nearest pepboys to be told they couldnt do it...
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We were on a big road trip from Quebec to Oregon and back, we stop in Utah to ski for 2 weeks and had a badluck with our car. My car is a toyota echo 2000 with 150 000 km a really good car. We came to your shop because the car was doing a weird sound. We came right when the sound start. They told us that it will be 20$ to chek it but they were pretty sure on what it was already, and that reperation will take around a hour. They told us as well...
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I didn't like
  • Tooks forever
  • Didnt even fix my car
  • Slow job and no repairs
On August 30, 2016, I visited the Pep boys located at 1215 Azalea Road, Mobile, Al. This location is AAA approved for auto repair so I am forwarding my complaint to both you and AAA. My Volvo s60 was taken in for repair. I was told I would be called after diagnosis had been completed. when I did not receive a call, I called the store and spoke with a tech who told me I had been charged the diagnosis fee of $90 and they had reconnected some...
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1.3
#910247
I made an appointment online to take my car into PepBoys for Sat. Using the PepBoys towing as well. The tow truck took over an hour to reach me. Made me late for my appointment. I'm a rewards member it should of being really cheap. I went 3 miles from my house. They kept my car on the side cause they couldn't figure out what was wrong for hours. I complained and questioned what was the hold up. Again they weren't on the same page what was wrong....
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Pep Boys Car Repair Review

#914138
DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
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Pep Boys Car Repair Review

#863876
They replaced a water pump and insisted that I replace a new radiator. When I went to the pick up the car there was oil and grease over one of the fenders. We opened the hood and the alternator belt was loose and bouncing up and down. When I got the car home I found 3 bolts missing. They offered a free oil change as a peace offering. I will never visit Pep boys again.
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Pep Boys Car Repair Review

#862665
5.0
Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way while waiting for parts and diagnosing the problem. Work was done professionally and in a timely manner. They took the time to explain the issues the car had and explain the bill. A big thank you goes out to Mike, James, Ryan and the boys. I'm glad to have it back and done right.
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