Product: Pep Boys Car Repair Clear all filters (70 of 70 reviews match)
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1.0
Details
I am never going to advise or take my car here ever again. It wasnt about the money, have it no matter what. Took my car here for a diagnostic. I waited a whole day just to find out i needed something else done. 3 months later my car wouldnt start had my car towed...
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Author
Location
District 6, Maryland
Service
Pep Boys Car Repair
Reason of review
Bad quality
Review #1504452 is a subjective opinion of poster.
0 comments

My wife experience with pep boys in Forest Park, Illinois

In mid June my wife has taken her honda to the pep boys in Forest Park, Illinois for questions she had with tires. The women at the store Ivonne has been very honest with my wife in regards what she needed done with the tire. Since then my wife has selected this Pep Boys to have maintenance perform on her vehicle, my vehicle and my sons. Ivonne and Alex always had the customer being first and for most on there mind no matter if we di not do business with them in the past. Both of them need be congradulated on their dedication to the company. Thank You Now you have a new customer Happy Mr.Vance
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Author
Service
Pep Boys Car Repair
Reason of review
Good customer service
Review #1457846 is a subjective opinion of poster.
0 comments

Pep Boys - Very expensive

1.4
Details
Stop for a head light change initial price 83$. Them call me back and said it will be 193$ for a a bulb that cost 3$ unbelievable well it will happen only ones since the police stopped me last night for the burn light outrageous
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Author
Location
Chicago, Illinois
Service
Pep Boys Car Repair
Review #1377251 is a subjective opinion of poster.
0 comments
Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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Author
Location
Los Angeles, California
Service
Pep Boys Car Repair
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Review #1349112 is a subjective opinion of poster.
0 comments
1.0
Details
I was told that I needed a new set of spark plug wires and spark plugs to fix a misfire in my Lexus GS300. I had just put in new spark plugs 5 months ago and declined the plugs. They called me and told me that my car is done so I went to pick up the car. They didn't...
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Author
Location
Mechanicsburg, Pennsylvania
Service
Pep Boys Car Repair
Cons
  • Didnt even fix my car
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
Review #1343222 is a subjective opinion of poster.
0 comments
1.3
Details
Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400. My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the...
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Author
Location
Tallahassee, Florida
Service
Pep Boys Car Repair
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Review #1264322 is a subjective opinion of poster.
0 comments
I went to Pep Boys for a new tire due to a flat on my way to work at around 6:30am. I waited for the store to open their doors and i was the first customer at 8am. At 9:15am I paid for my tire and proceeded to where the mechanic left my car. Upon approaching my car, I...
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Author
Service
Pep Boys Car Repair
Reason of review
Bad quality
Review #1254667 is a subjective opinion of poster.
Resolved
3 comments
I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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ArtisticGecko
#1506293

I understand your frustration. Yes I do work for Pep Boys and let me try and explain how flat rate works. If you already understand this process maybe it will help others unde...

Author
Location
Pleasant Hills, Pennsylvania
Service
Pep Boys Car Repair
Reason of review
Pricing issue
Loss
$366
Preferred solution
Price reduction
Review #1217062 is a subjective opinion of poster.
0 comments
My car had a tire noise and I saw an auto care near and got in, they showed me what happen and explain, they quote it. Brake pads my car's rotor was clean and beautiful and soft, I touch it. When I return to my city I made an appointment at Pep boys close my home, same...
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Author
Service
Pep Boys Car Repair
Reason of review
Bad quality
Review #1216483 is a subjective opinion of poster.
0 comments
Took my 2002 Honda Accord to get a heater hose replaced due to leaking. I showed the mechanic where the leak was occurring and he fixed it within 45 minutes. I then drove about 25 miles and noticed that the car was overheating. I had to put water into the radiator just...
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Author
Location
Fort Worth, Texas
Service
Pep Boys Car Repair
Cons
  • Didnt even fix my car
Reason of review
Bad quality
Loss
$221
Preferred solution
Let the company propose a solution
Review #1201682 is a subjective opinion of poster.