Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened. Representative called me to notify me that the front and back rotors needed to be replaced as well as the pads! I've told her that i've done the front break at their location last week...
Got new tires put on and their alignment machine was broken.Told me they would call me as soon as it was fixed. Three weeks later, I still had not received a call telling me to come back, that the machine was fixed. I dropped in and the alignment machine was fixed. Why didn't anybody call me? Oh I don't know. Still charged me full price. They are so unprofessional. I will never go back to them. As I'm waiting in their waiting room, I noticed...
this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like ok lol no sorry no what is the matter go back to the middle east or where ever the *** u come from u ***. this place is a joke joke joke joke joke joke joke joke joke joke joke...
DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
They replaced a water pump and insisted that I replace a new radiator. When I went to the pick up the car there was oil and grease over one of the fenders. We opened the hood and the alternator belt was loose and bouncing up and down. When I got the car home I found 3 bolts missing. They offered a free oil change as a peace offering. I will never visit Pep boys again.
Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way while waiting for parts and diagnosing the problem. Work was done professionally and in a timely manner. They took the time to explain the issues the car had and explain the bill. A big thank you goes out to Mike, James, Ryan and the boys. I'm glad to have it back and done right.
Needless to say, 4 months later my car is still sitting in the yard and i have been getting a ride to work with a co-worker. I will be the first to admit, the timing belt was ancient. The original on the car in fact. but there is only about 52,000 miles on this kia and when you carry a vehicle in to any shop to get it looked at, there is a reasonable expectation the report card the PROFESSIONALS servicing your vehicle come up with after they...
Pep Boys on Military Highway in Norfolk is the worst. I took my car in for simple brake pads and resurfacing of rotors. They quoted me $517! Are you crazy? I googled brake service and repair in Norfolk and got a number for Big ALS less than 2 miles away. They quoted me $298. I took my car back and went to Big ALS. Less than 2 hours after getting the ridiculous quote from Nehcole at Pep Boys, I am riding around $219 richer and a whole lot safer....
had my vw bug towed to PepBoys Oceanside (Plaza) for a broken heater hose connector after they replaced it said the car was over heating, strange because I had a new radiator with hoses installed 30 days ago, they came back and admitted three times that they miss diagnosed the problem and would take care of it no charge this was said by two managers and one store manager. 6 weeks later I pick up my car some how the battery was completely dead so...
Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the mechanic said was the problem. $420.00 and a half-hour later, I still had the same problem. Charged me $125.00 each (2 installed) for parts which I called another Pep Boys store about,...
Went to pep boys on erst road hpuston to fixa. Leak on my tire. They sd 20 bucks for a plug. To wait ten minutes. An hour later they were took a new walk in's car for service ahead of mine. I went to airline after walking out. To a tire shop in little mexico. I was in and out in 10 minutes and was charged 6 bucks. II have all my tires from pep boys at present. They felt my repair was not important and all shops are independent and dont recognize...
IF YOU'RE CONSIDERING ON GETTING YOUR CAR SERVICED HERE, PLEASE READ: If you want to feel taken advantage of, treated disrespectfully, waste your money and be spoken to condescendingly, then this is your place. I've been a loyal customer to Pep Boys for the past 9 years. It's safe to assume that I've spent thousands of dollars on multiple cars in our household throughout the years. In California, I have never had an issue with their service. ...
Ok so i have visited pepboys quit a few times.The first time was to gey a simple yire change, that took three hours to complete, whike everyone was standing around. 2Nd trip was to get a radator flush. Was told it was 59.99 and when i get there the price jumped to 99.99. Ok so now today my third trip, i was told when i called that they were availible to plug two of my tires, i drove 20 miles to the nearest pepboys to be told they couldnt do it...
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