Product: Pep Boys Car Repair Clear all filters (0 of 69 reviews match)
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Pep boys rip off

I had my car towed into Pep Boys for a blown radiator hose at the heater core. The car was on the lift for 32 hours before I was able to pick it up for $698. I was horrified, and much to my surprise the District manager's number isn't given out at the local or corporate level. I asked him to call me back 5 times and 2 weeks later and still not a call back. Every time I called Corporate they told me the local Manager close the case in the computer, so I can't call the District Manager. The gave me 100's of excuses how they couldn't get the air out of the system, etc. instead of just being honest and told me the master mechanic was on another job, and they had to rent a machine from the dealer to do the job (really ?). I will NEVER go back.
1.0
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Pep Boys Car Repair
I didn't like
  • Customer service
#865606
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Pep Boys - Road hazzard

I bought tires on 05/08/16 at that time i also got the road hazard Today06/12/16 my wife found a nail in one of the rear tires,went to the store at 112 N Academy to have it repaired. She was at the store for more than 1 hour,they looked at the tire and said that if they the nail out that the tire would blow up and sent her out the door. so i want to know just what is road hazard if it is not to cover a nail. after shopping there for over 12 years i will find another place to buy my parts
3.3
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Pep Boys Car Repair
I liked
  • Great parts
I didn't like
  • Poor staff concerns
#864559
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Pep Boys - Dishonest or incompetent

We recently tried out the Pep Boys on Eisenhower Pkwy in Macon GA for one of our fleet vehicles because it takes the Wex fleet cards. The vehicle was having brake issues. We brought it in, were quoted 400 dollars for the repair, and paid it. When we got the vehicle back it was still having brake issues, to the point that it was not safe to drive and in frankly a dangerous condition. We returned it to the store and were told it will be another ~$500 to actually repair the brakes......................... I am not sure if this is dishonesty or incompetence but it is definitely one of the two. And since the service manager was uninterested in making this right at all or even offering any sort of an apology, we decided to take the vehicle to another more reputable vendor. We will be disputing these charges with our merchant services company, making complaints to any business organizations we can find and it goes without saying we will not bring any of our fleet back to pep boys in the future.
1.0
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Pep Boys Car Repair
#863887
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Pep Boys Car Repair Review

They replaced a water pump and insisted that I replace a new radiator. When I went to the pick up the car there was oil and grease over one of the fenders. We opened the hood and the alternator belt was loose and bouncing up and down. When I got the car home I found 3 bolts missing. They offered a free oil change as a peace offering. I will never visit Pep boys again.
Product
Pep Boys Car Repair
#863876
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Pep Boys Car Repair Review

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way while waiting for parts and diagnosing the problem. Work was done professionally and in a timely manner. They took the time to explain the issues the car had and explain the bill. A big thank you goes out to Mike, James, Ryan and the boys. I'm glad to have it back and done right.
5.0
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Pep Boys Car Repair
#862665
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Featured
Terrible Service at Pep Boys
Terrible Service at Pep Boys
I took my Dodge Durango to Pep Boys on May 6th. The store location is 902 N. Imperial Ave. in El Centro, Ca, phone number (760)353-8565. I started with the Service Department employee "Marcos" and explained that the temperature gauge rose a little. The next day Pep...
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Anonymous
Anonymous

wow and it was most likely a 20 dollar thermostat that a normal mechanic would charge 20 bucks to change

1.3
Product
Pep Boys Car Repair
I didn't like
  • Service manager conduct
  • Defective product sold
  • Rudeness
#856799
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Pep Boys - Jeep a/c drain tube stopped up

I took my Jeep to Rock Hill SC Pep Boys and told them I had water leaking into passenger side floor. I told them I had looked on the Internet and found it is a common Jeep problem with a/c drain tube the most likely cause. The diagnosis I was charged $35 for was leaking evaporator, thermostat and probably water pump. The estimated repair cost was over $1200. I told them it must be time to trade cars and left. I went to a local garage and showed them the leak. They looked at it and said the a/c drain tube was stopped up. They drilled a hole in it and blew it out-$50. It has not leaked since.
3.1
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Pep Boys Car Repair
I liked
  • Comfortable waiting room
I didn't like
  • Dishonesty of work needed to be done
  • Unwilling to fix their issue
#830412
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I bought a used 1999 Honda Accord and while driving in a rush to get home on a stormy night, hydroplaned into a highway median and ended up bending my axel inwards pretty badly. Now I stressed that I bought the car USED and therefore, it was not in perfect condition...
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2.4
Product
Pep Boys Car Repair
#827269
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Took my brand new car in to plug a slow leak in a tire, they somehow drove it into the ramp slashing a good tire. 15 minute service and 3 hours later they couldnt get a replacement. They also scratched up the fender the slashed tire was on then claimed it was not...
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1.0
Product
Pep Boys Car Repair
I didn't like
  • Forced to wait hours for them to fix their shoddy workmanship
  • Poor service provided
  • Terriable customer service
#825936
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