Product: Pep Boys Car Repair Clear all filters (70 of 70 reviews match)
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My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
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Pep Boys Car Repair
I didn't like
  • Highly irritaded
#1047865
Horrible experience at a Pep Boys Fairless Hills, PA. When I checked in at the service desk, I told the technician my car battery went dead twice in the past week, the second time being after it was charged overnight. He took notes, and asked if there was anything else.
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Anonymous
Anonymous

At pep boys they don't care about customers. They only care about there daily sales numbers. Does not matter how it comes.

1.0
Product
Pep Boys Car Repair
I didn't like
  • Irresponsible
#1029076
It was my ex wifes car who knows nothing about a car,after complaining i looked to see what happened.When she returned it they said oversight ?????????? they would repair it,i checked NOTHING repaired.I did it myself,people need to be aware of this place especially...
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Anonymous
Smitty

In my experience, anything having to do with any of my ex-wives doesn't turn out well.Sorry you had trouble with the vendor. They may well be lousy but I think in my superstit...

1.0
Product
Pep Boys Car Repair
I didn't like
  • Service ripoff
#1028368
I having been using PepBoys to repair my cars for years they always fix my cars right ! But this time they did a " Botched up job " they damage my Engine in my Cadillac Deville ! V8 279 4.6 with aluminum heads ! I took my car to them because my car ran Hot ! I turn my...
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Product
Pep Boys Car Repair
I didn't like
  • I did not like
#1026332
Couple of years ago brought my 1996 Ford Ranger to Pep Boys to repair windshield wipers that were not working. $356. later, Pep Boys said they were repaired and I left for home. Tried the wipers and they still did not operate. Took the truck back to Pep Boys and...
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Anonymous
Randy Wahoske

Totally unsatisfied with Pep Boys service. Wrote a consumer alert and expected a Pep Boy's representative to contact for some level of resolution. I guess I was not surprise...

2.4
Product
Pep Boys Car Repair
#1015486

Pep Boys - Car Repair Review

Pep Boys - Poor Service ISSUE NOT RESOLVED Feb 16, 2017 Location: 26030 I-45, Spring Texas Regional Manager:Nick Burger 713-805-8659 I have traditionally found Pep Boys to be a helpful resource when it comes to maintenance. This past 5 weeks ending February 15, 2017 I will NEVER go to another Pep Boys again. I had my car (Mercedes 2008) towed there because it just stopped on the highway. Unfortunately , it has been a disaster. $2100 the first time is what they charged. It's fixed Mr. Eliff. 8 hours later it quit again. $175 tow fee. Next day: Sorry Mr Eliff, we are going to have to remove the computer and fuel pump. REALLY!!! why didn't you diagnose that in the first place. Well our master mechanic was not here. Despicable!!! How much? $2768. Are you Kidding Me!!!! Picked the car up a week later. Lasted 1 day. Towed it back. They called 3 days later and said fuel pump is ruined; someone has sabotaged you and put 4 gallons of water in your tank. I went to inspect. A Mercedes locks the fuel cap and hood. And the car was in a maximum security mid rise apartment impossible to get into. O course , they wouldn't honor the warranty. Thiefs, crooks - do not trust Pep Boys are at least this location. Mr Burger, regional manner was rude. He said they will not honor the warranty and it would be $3254 to replace re fuel pump. All Pep Boy technicians and managers are on commissions depending on the profit margin. They're crooks and I'm taking them to court to get my $5,000 back. Run, don't walk when you make mistake and visit Pep Boys I have lost faith in your company, and am extremely disappointed, and I intend to voice my disappointment publicly at every opportunity. Sincerely, David Eliff
1.2
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Pep Boys Car Repair
#1009926
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Pep Boys - Car Repair Review

I went to pepboys and had a repairs done. And as i looked today parts were missing so i went witg my paperwork and the tech called me a lie about parts missing off my lexus.. i spent 408.26 to fix my car and got the worst kind of customer service ever.. they called the cops on me for wanting my car fix right dont ever go to pepboys mississppi and troy 12820 store number 242 the manager was at home while the store is in disorder shame on pepboys
1.0
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Pep Boys Car Repair
#1007077
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Pep Boys Car Repair Review

I was away and my wife's tire sensor was lit up. She called me and I told her Nicole who use to be with Sts had moved to pep boys in Elmont store number 180. Though it was late and close to closing she fixed the leak in a timely and respectful way. We will definetky return to pep boys do to the consideration and work done with.Nicole's help
5.0
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Pep Boys Car Repair
#997961
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Pep Boys Car Repair Review

Just spent over 1.500 at pepboys harligen, put my car in for not starting. They did everthing to it except fix starter, put a battery in I didn't need, put in relay switch I didn't need. Charged me 626.00 and car still didn't start. So they tap the starter got it started for me and took my money. And sent me on my way. I will never go back to Pep boys again.
1.3
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Pep Boys Car Repair
#995552
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Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened....
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h.kitchener
h.kitchener

The problem with having these chain companies like Pep Boys do auto repair work is that you never know who is doing the work or even if the work they suggest needs doing. The ...

1.0
Product
Pep Boys Car Repair
#985813