Product: Pep Boys Car Diagnostics Clear all filters (8 of 8 reviews match)
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I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
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h.kitchener
h.kitchener

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

1.7
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Pep Boys Car Diagnostics
I liked
  • Uber service they provide during vehicle work
I didn't like
  • Claims of false mechanical problems to increase costs
#1354242

Pep Boys salesperson not keeping his word!

Sirs: On July 1, 2017, I brought my 2 1/2 year old BOSCH battery into the Corona Pep Boys for testing and the salesperson, Andrew, said another battery was being tested and it would be a while before they would be able to test mine. Since it would be near closing time, Andrew said I could leave it and call for the results later, or come back the next day. In case the battery tested bad, I was told I still had a $40 prorated credit due me under the original 96 month warranty. I returned the next day and was told the battery would no longer hold a charge and that I needed to replace it with a new one. After purchasing a new equivalent series 78 battery, I was told by salesperson, Andrew, that there was no one in the store able to apply my $40 warranty credit to my purchase and that I would have to return the next day to obtain same. With much frustration, I asked how many trips must I make to his store to get a simple battery replacement transaction accomplished? With his understanding of the dilemma, he talked to his manager or supervisor and came back to me with the offer of a manager's 25% discount coupon applied directly to the battery purchase that day as well as obtaining the $40 warranty credit upon my return when there would be someone, we'll call female cashier Geri, available. Upon returning the following day, the manager on duty refused to allow salesperson, Andrew, to be included in any discussion we were having of what had transpired in earlier dealings with me, and promises made to me. The manager claimed that salesperson, Andrew, nor his supervisor, would never be authorized to make such a promise on any given transaction, and that I was much better off with the 25% discount than the $40 warranty credit towards a new battery anyway. This was just a way of smoothing over what obviously was a mistake made by salesperson, Andrew, and his supervisor/manager at the time of the transaction the day before and I was not in the mood to hear any of it. In conclusion, salesperson, Andrew, specifically told me that my net cost out the door on Sunday, July 2, 2017, was going to be about $77 instead of the finally paid out amount of $117. After having done business over a great many years with Pep Boys, both in Corona, and earlier in Fullerton, I have reached the end of my rope with the whole sales force. One Pissed-off Customer Stephen Josephson, Corona, CA 92882
1.8
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Pep Boys Car Diagnostics
#1074403
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My wife brought our 2001 GMC Jimmy to PepBoys on Nacogdoches road in San Antonio with the request to find out what was wrong with it. It was running okay when you first start it, and then began to run rough after it got warm. We wanted to get it running again knowing...
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Anonymous
Anonymous

2001 Jimmy should have been totalled for $5900 in repairs. Actual value might be $1500 after fixed and you spent $5900

Anonymous
Anonymous

So next time call mechanic in La first, with original engine gone how do you know both engine and converter were both bad

1.0
Product
Pep Boys Car Diagnostics
#1043773

Pep Boys - DO NOT GO UNLESS YOU WANT TO GET RIPPED OFF

I had my daughter go to Pep Boys (went there a few times myself years ago when I lived in Atlanta) to get some evaluation on brakes that were squeaking. In a classic bill padding episode, they wanted to charge over $700 for work that should have been simply resurfacing and cleaning front rotors and rear drums. They claimed "total metal to metal" contact on the rear drums and that this required a total brake fluid replacement (I still can't figure that one out). Anyway, these people WILL TAKE ADVANTAGE OF YOU.....PERIOD. BTW. I had the brakes replaced and new tires at a local NON-CHAIN store back home with a tire store I trust....total cost for brake work and tires ...
Product
Pep Boys Car Diagnostics
#921531
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Pep Boys Car Diagnostics Review

Took my car in for service inspection now air conditioner does not work
Product
Pep Boys Car Diagnostics
#901718
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Pep Boys Panorama City ,Scam , Does not care about customers , It's all about MONEY!

I came here this morning, due to the following reasons : 1. There is the sound coming from under my feet/ under left side under my car. 2. The car died on me twice while driving ( when traffic light was on red, scary !). ( Before I brought my car today, I went to the same place, Pep boys 2 days ago in the afternoon, since it was busy they told me to comeback in the morning ( it was Jonathan, he is very nice guy), the reason of the visit was the sound, metal popping sound when I turn the car). Today I came in at ...I believe before 9AM or exactly 9. The person there ( maybe he is the manager , Luis,I will not release his last name , because I do not have bad intention to release him publicly) He asked me why I came here for? (the car problems) I said , there is a sound under my feet a metal sound that is popping when I turn and when driving off and on , 2nd is the car died on me 2 times.... he wrote it down the paper and he asked me more question like ... does it have a light coming out ( from the dashboard?) I said yes... ( but I am worried about the car dying and the sound) That is why I went to pep boys. He let me sign, it say's $89.99 ( diagnostic) .I signed because I wanted them to see what is going on with my car and I want it fixed today if they can. So I was here before 9am or 9, I waited until past 11AM, since I was hungry , I left just to grab something to eat. After maybe an hour or less, they called me back. They told me they found the problem, so I said I'll walk back, I am just few blocks away. Then they showed me the paper what they need to do with my car. It will cost me like almost $500 ( diagnostic charge was added there, but on the website and from their corporate , says it will be waved when you have your car fixed there). So they told me if the things will be fixed the "Check Engine Light" will be GONE! I said , oh, how's the problem why the car is dying and how's the sound under my car? ( The main reason why I came for). They told me , they need to do another diagnostic... AND will cost ANOTHER $89.99 . They told me they did not hear any sound under the car and car did not die , So I tried to ask the guy ( he is nice , named Jonathan, trying to explain things) I asked the guy if that quote they gave me has something to do with the problems why I came here for?. The two guys told me , it has "NOTHING" to do with the problems I came in for, It's a total separate things and not related to the main reason and problems of the car. They told me , I need to pay another $89.99 for another diagnostic? Are they really serious? I don't mind paying the diagnostic fee, that is why I signed for the fee. BUT my concern is the "sound under my car and the problem that the car died on me on the road " while i am on red light. The light "Check Engine" comes and go ( I know I have to fix it , but I will have it done next visit) The light , check engine is not my priority today. I tried to ask the guy if they can fix something else related to the problem of the car instead of the 'Check Engine Light?" ( just a nice gesture to show them that I did not want to waste their time and effort) Their answer is , They need to do a new diagnostic ( back to square one and CHARGE again!) I called the corporate and wanted to know if that's how it works? ( I meant the system, when they cannot find a problem, look for another problem?) I spoke to an agent named "NICK" , he sounds nice when we were talking over the phone , And i explained what happened , and I gave him the phone number and address of the branch where I went ...I was put on hold for a moment ( he was on the other line with the manager at the store where I went) Then he came back to me ( over the phone) ,but the agent sounds loud now , *** and arrogant , He told me, that I gave the guys ( at Pep Boys) a go signal to have my car checked ( for $89.99), I said yes.. for checking the metal popping sound under the car and now , why they are trying to fix a different issue... NOT the metal sound under ( did they lift the car to see?) they said they drove it, and I believed them that they drove it... Actually we did drove the car ( before I go home), but the sound is not making any noise ( at the time) . In short ..It was a waste of my time ( Btw I acknowledged the hard work of the mechanic , pls don't get me wrong) But this is not what we were agreed on , NOT the "Check Engine Light" . It is disappointing .... especially the person at the corporate "NICK ". So unprofessional ! Btw he dropped the call after he was acting up like a J*RK. Well, I cannot get my car key without paying the diagnostic , I know in my heart I am telling the truth, The manager knows it.... He gave me $30 discount ( and i thanked him) , but my point is why this company wants to make money like this? This is a total rip off. My last visit to Pep boys (West Pico Branch), I paid $1,200 ( it is ok because I know they did something to my car, change all tires and other things... But seriously, today Pep BOYS " Van Nuys corner Tobias in Panorama City" Ripped me off!. Bad Bad Pep Boys! By the way, I found an honest mechanic. He told me the noise that making a sound under my car was the bearings, need to be changed and greased, also my beak pads needed to be changed.
Wilmington, California
Product
Pep Boys Car Diagnostics
#899743
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I brought my 2005 Hyundai Elantra with 111879 miles into the Hillside Ave, Jamaica, NY RL#7115368 store site in June 2016 to get steering/suspension work done and an oil change which came to a total of $381.57. At that time, a compliementary inspection was done as well...
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Anonymous
Anonymous

Hi, this is almost the sane story of mine. I have 2 incident with Pep Boys but the recent one is crazy.( the old experience)1. I spent $1,200 for all my tires to be changed an...

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Pep Boys Car Diagnostics
#893428

Pep Boys Car Diagnostics Review from Lake Stevens, Washington

We are disabled couple on small fixed income. Took our car to pep boys to get diagnosis on engine light coming on. We were told it was oil pressure guage, replaced for $216.22. Next day light came on again. We were then told car needed transmission flush and fluid cost $187.18. Same day, light came back on, we replaced camshaft timing solenoid and serpentine belt. Altogether it cost us $842.10 and light came on again. They told us it must be transmission problem and they dont do transmissions. I feel i was robbed. I am fighting for my life with two kinds of cancer and these people took our savings and now i cant even make my doctor appointments. My battle is now with pep boys
1.0
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Pep Boys Car Diagnostics
#858841
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