I recently purchased 4 tires from Pep Boys, which includes a "get one free" rebate. The manager is the one who sold me the tires. He filled out the forms for me and he had me sign. I made copies of all submitted paperwork, and mailed it in before the date required.
Later, I receive a notice in the mail that the purchased tires do not qualify for the mail in rebate. I called today and I was told that I needed to purchase the road hazzard in order to qualify. I purchased everything that I was told that I needed to purchase, including upgrading on the tires, and now they tell me that I did not purchase road hazzard. I'm frustrated, again, because I purchased everything they told me I needed in order to qualify. I'm going back into the store to speak with that manager.
This entire experience with Pep Boys has been a nightmare. They should have just given me the tires free after what I went through: 7 hours to install the tires and balance them; quoted me a price, then attempted to charge me more after completion. I actually had to leave the car there overnight (due to past closing time) for them to place back on my original tires. The next day the manager gave me the original price due to trouble. Now, I'm being told that I do not qualify for the rebate.